ReSound LINX Quattro User Manual
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ReSound LINX Quattro User Manual

Custom hearing aids
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Summary of Contents for ReSound LINX Quattro

  • Page 1 User guide Custom hearing aids...
  • Page 2 Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number Battery type £ CIC size 10A £ ITE size 13 o ITC, ITE size 312 £ MIH size 13 £ MIH size 312 Program Beep Description...

  • Page 3: Table Of Contents

    Table of Contents Introduction Your hearing aid How to get your hearing aid ready for use How to place the hearing aids in your ears How to remove the hearing aids from your ears How to use your hearing aids Advanced options How to clean and maintain your hearing aids Wireless accessories...
  • Page 4 Troubleshooting Warnings to hearing care professionals (US only) Regulatory information Hearing aid variants Additional information...

  • Page 5: Introduction

    Introduction Introduction Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day - this way you will fully benefit from them. NOTE: Read this booklet carefully before you start using your hearing aids. Intended use Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for impaired hearing.

  • Page 6: Your Hearing Aid

    Your hearing aid Your hearing aid - Completely-In-the-Canal (CIC) 1. Push button (optional) 2. Battery door and On/Off switch 3. Removal cord (optional) 4. Sound outlet 5. Wax filter 6. Vent 7. Microphone sound inlet(s) 8. Manufacturer 9. Serial number 10.

  • Page 7: Vent

    Your hearing aid - In-The-Canal (ITC)/In-The-Ear (ITE) 1. Microphone sound inlets 2. Push button (optional) 3. Battery door 4. Volume control (optional) 5. Vent...

  • Page 8: Wax Filter

    Your hearing aid - MIH (Microphone-In-Helix) 1. Push button (optional) 2. Battery compartment /On-Off switch 3. Removal cord (optional) 4. Sound outlet 5. Wax filter 6. Vent 7. Microphone sound inlet 8. Microphone in helix tubing 9. Volume control (optional) 10.

  • Page 9: How To Get Your Hearing Aid Ready For Use

    How to get your hearing aid ready for use Replacing the battery 1. Open the battery door completely by using your fingernail. Remove the used battery if present. 2. Prepare the new battery. Remove the protective foil to activate the battery.
  • Page 10 moisture to evaporate and prolong the hearing aid’s lifespan. NOTE: If the hearing aid is experiencing frequent loss of connection to wireless accessories, contact your hearing care professional for a list of low impedance batteries. NOTE: Keep spare batteries on hand. Battery warnings WARNING: Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety and for the environment.
  • Page 11 WARNING: Batteries may leak. Remove the battery if you leave the hearing aids unused for longer periods. WARNING: If the batteries are not inserted correctly, the device will not work and the batteries may build up heat. If this happens, please remove the batteries. Low battery warning When the batteries are low on power, your hearing aids reduce the volume, and play a melody every 15 minutes until they are empty and turn off.
  • Page 12 Low battery indicator when paired with wireless accessories (optional) The batteries drain faster when you use wireless functionalities like direct streaming from your iPhone or streaming sound from your TV with our TV Streamer. When the batteries deplete, the support of some wireless accessories shut down. Full functionality returns when you insert a new battery.

  • Page 13: How To Place The Hearing Aids In Your Ears

    How to place the hearing aids in your ears How to tell right from left If you have two hearing aids, it is important that you can recognise one from the other. Your right hearing aid will always have a red marking or shell, while your left hearing aid will have a blue marking or shell.
  • Page 14 NOTE: It may be helpful to pull your ear up and outward with your opposite hand during insertion. Insert Mic-In-Helix 1. Hold the hearing aid between your thumb and index finger. 2. Place the sound outlet portion into your ear canal. 3.

  • Page 15: How To Remove The Hearing Aids From Your Ears

    How to remove the hearing aids from your ears Remove your hearing aids from the ear Remove Completely-In-The-Canal 1. Hold the removal cord with your thumb and index finger and pull outward. 2. Hold the edges of the hearing aid with your thumb and forefinger and pull outward while slightly rotating your hand forward.

  • Page 16: How To Use Your Hearing Aids

    How to use your hearing aids Operation of the hearing aid The volume control (if present) allows you to adjust the volume of your hearing aids to your liking. 1. To increase the volume, turn the volume control up (+). 2.
  • Page 17 Push button (optional) Your hearing aid has a push button allowing you to use up to four different listening programs. The list on page 2 tells which programs have been enabled. Tap the program button to switch between programs. You will then hear one or more beeps. The number of beeps indicates which program you have selected (one beep = program one, two beeps = program two, etc.).
  • Page 18 Telephone use Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding a telephone may require practice. The following suggestions may be helpful: Dependent on your fitting and hearing status, either hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
  • Page 19 Intended use of smartphone apps Smartphone apps are intended to be used with your wireless hearing aids. Smartphone apps send and receive signals from the wireless hearing aids via smartphones for which the apps have been developed. Use with smartphone apps: Notifications of app updates should not be disabled, and it is recommended that the user installs all updates to ensure that the app will function correctly and up to date.

  • Page 20: Advanced Options

    Advanced options Phone Now By placing a magnet on the telephone receiver, your hearing aids automatically switch the telephone program on when the receiver is close to your ear. When you remove the receiver from your ear, the hearing aids automatically return to the previous listening program. NOTE: Ask your hearing care professional to enable Phone Now as one of your programs.
  • Page 21 magnet or add additional magnets. NOTE: Prior to placing the magnet on the telephone or cell phone, use a recommended cleaning agent to clean the telephone. How to use Phone Now Lift the telephone to your ear. When you hear a short melody, the phone program is active. NOTE: You may need to move the telephone receiver slightly to find the best position for reliable Phone Now activation and a good hearing experience on the telephone.
  • Page 22 reposition the magnet or add additional magnets. NOTE: Use a recommended cleaning agent. Phone Now warnings If a magnet is swallowed, seek immediate assistance from a medical practitioner. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is swallowed, please seek advice from a medical practitioner.
  • Page 23 Follow these steps to turn off wireless mode: 1. For each hearing aid, open and close (open-close, open-close, open-close) the battery door three times within a 10-second period. 2. Double-dings for ten seconds ( etc.) indicate that your hearing aid is in Flight mode. Follow these steps to activate wireless mode: 1.
  • Page 24 ReSound Phone Clip+. ReSound Assist (optional) If you have signed up to use ReSound Assist, you can allow your hearing aids to be adjusted remotely without having to go to your hearing care professional: all you need is a smart device with Internet enabled.
  • Page 25 NOTE: Your hearing aids shut down during the install and update process. NOTE: For optimum performance, make sure the hearing aids are connected to the ReSound Smart 3D app and placed close to the iPhone or the Android smartphone before applying the changes.

  • Page 26: How To Clean And Maintain Your Hearing Aids

    How to clean and maintain your hearing aids Daily maintenance It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit is recommended.
  • Page 27 Gently pull the new filter out of the dial. Align the new filter to the sound outlet. Press the new filter into the opening, and simultaneously pull and rock back and forth until the new wax filter is in place. Change Cerustop (white) wax filters To remove the old wax guard, insert the removal side of the wax guard tool into the used wax guard so that the shaft of the tool is touching the rim of the wax guard.
  • Page 28 Care and maintenance Please follow the advice below to have the best user experience and to prolong the life of your hearing aids. Keep your hearing aids dry and clean. Open the battery door to dry your hearing aids when you are not wearing them. Wipe the hearing aids with a soft cloth after use to remove grease or moisture.

  • Page 29: Wireless Accessories

    Please find the list of available wireless accessories below: ReSound TV Streamer 2 allows you to stream the audio from TV sets and virtually any other audio source to your hearing aids at a volume level that suits you.
  • Page 30 Ask your hearing care professional for more information on the range of ReSound wireless accessories. For use of wireless functionality only use ReSound wireless accessories. For further guidance, please refer to the user guide of the relevant ReSound wireless accessory.

  • Page 31: Tinnitus Management

    Tinnitus Management Tinnitus Sound Generator module Your hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management program to temporarily relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
  • Page 32 User instructions for the TSG module Description of device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management program to temporarily relieve suffering from tinnitus. Explanation on how the device works The TSG module is a frequency and amplitude shaped white-noise generator.
  • Page 33 If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing care professional can set the TSG Module so that it becomes audible exclusively in such surroundings. The overall sound level can be adjusted via a volume control. Your doctor, audiologist or hearing care professional will review with you the need for having such a control.
  • Page 34 TSG volume control The sound generator is set to a specific loudness level by the hearing care professional. When switching the sound generator on, the volume will have this optimal setting. Therefore, it might not be necessary to control the volume (loudness) manually. However, the volume control provides the ability to adjust the volume, or amount of stimulus, to the liking of the user.
  • Page 35 Audio signal technology Digital. Available sounds White noise signal which can be shaped with the following configurations: The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB. High-pass filter Low-pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz...
  • Page 36 Prescription use of a Tinnitus Sound Generator hearing aid The TSG should be used as prescribed by your doctor, audiologist or hearing healthcare professional. In order to avoid permanent hearing damages, the maximum daily usage depends on the level of the generated sound. To adjust TSG, please consult your hearing care professional.
  • Page 37 The purpose of medical evaluation is to assure that all medically treatable conditions that may affect tinnitus are identified and treated before the sound generator instrument is used. The sound generator instrument is a tool to generate sounds to be used with appropriate counselling and/or in a tinnitus management program to relieve patients suffering from tinnitus.
  • Page 38 a. Visible congenital or traumatic deformity of the ear. b. History of active drainage from the ear within the previous 90 days. c. History of sudden or rapidly progressive hearing loss within the previous 90 days d. Acute or chronic dizziness. e.
  • Page 39 Use of the ReSound Assist for remote settings of the tinnitus sound generator, should only be performed by the parent or legal guardian in cases where the user is minor.
  • Page 40 Audiometric air-bone gap equal to or greater than 15 dB at 500 Hertz (Hz), 1,000 Hz, and 2,000 Hz. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. Pain or discomfort in the ear. CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations.

  • Page 41: General Warnings

    General warnings General warnings Consult a hearing care professional if you think there may be a foreign object in your ear canal, if you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing aids. It is recommended not to wear hearing aids during these or other similar procedures.
  • Page 42 Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC 60711:1981 occluded ear simulator. There may be a risk of impairment of the remaining hearing.
  • Page 43 nearby electronic devices may be affected. In that case, move the hearing aid away from the affected electronic device. Use only original consumables from the manufacturer, e.g. wax guards. Only connect your hearing aids to accessories intended and qualified to be used with your hearing aids.

  • Page 44: Troubleshooting

    Troubleshooting Symptom Cause Possible remedy Feedback, Is the volume very loud? Reduce it. "whistling" Are you holding an object (e.g. a hat, a Move your hand away to telephone receiver) close to the hearing create more space between aid? the hearing aid and the object.
  • Page 45 Symptom Cause Possible remedy Sound is distorted Replace it with a new one. Is the battery dead? or weak? Clean it or replace it with a Is the battery dirty? new one Use a desiccant. Did your hearing aid get moist? Always switch off your Battery drains very Did you leave your hearing aid switched on...

  • Page 46: Warnings To Hearing Care Professionals (Us Only)

    Warnings to hearing care professionals (US only) A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care professional determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: 1.
  • Page 47 Important notice for prospective hearing aid users (US only) Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
  • Page 48 Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician.

  • Page 49: Regulatory Information

    Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
  • Page 50 During normal operation the temperature should not exceed the limit values of 0 °C (+32 °F) to +45° C (+113 °F), and relative humidity of 90% RH, non-condensing. Air pressure between 500 hPa and 1100 hPa is appropriate. During transport or storage, the temperature should not exceed the limit values of -20 °C (-4°F) to +60 °C (+140°F) and relative humidity of 90% RH, non-condensing (for limited time).
  • Page 51 Statement This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following two conditions: This device may not cause harmful interference This device must accept any interference received, including interference that may cause undesired operation.
  • Page 52 receiver is connected - Consult the dealer or an experienced radio/TV technician for help Changes or modifications can void the user's authority to operate the equipment. The products are in compliance with the following regulatory requirements: In US: FCC CFR 47 Part 15, subpart C In Canada: these hearing aids are certified under the rules of ISED Japanese Radio Law and Japanese Telecommunications Business Law Compliance.
  • Page 53 Type designations Hearing aid type designations for models included in this user guide are: CSX12, FCC ID:X26CSX12, IC: 6941C-CSX12; CSX13, FCC ID: X26CSX13, IC: 6941C-CSX13; CSI12, FCC ID: X26CSI12, IC: 6941C-CSI12; and CSI13, FCC IDX26CSI13, IC: 6941C-CSI13, and CSX10, FCC ID: X26CSX10, IC: 6941C-CSX10. This device operates in the frequency range of 2.4 GHz - 2.48 GHz.
  • Page 54 Follow instructions for use. Please ask your local hearing care professional concerning disposal of your hearing aid. NOTE: Country-specific regulations may apply.

  • Page 55: Hearing Aid Variants

    Hearing aid variants Completely-in-the-canal (CIC) hearing aids (including type CSX10 with FCC ID X26CSX10, IC number 6941C-CSX10 models designated by a “W”) with size 10A battery are available in the following variants: RE9CIC-W-LP, RE9CIC-W-MP, RE9CIC-W-HP, RE9CIC-W-UP, RE7CIC-W-LP, RE7CIC-W-MP, RE7CIC-W-HP, RE7CIC-W-UP, RE5CIC-W-LP, RE5CIC-W-MP, RE5CIC-W-HP, RE5CIC-W-UP. In-the-canal (ITC) hearing aids (including type CSI12 with FCC ID X26CSI12, IC number 6941C- CSI12 models designated by a “W”) with size 312 battery: RE9ITC-DW-LP, RE9ITC-DW-MP, RE9 ITC-DW-HP, RE9ITC-DW-UP, RE7ITC-DW-LP, RE7ITC-DW-...
  • Page 56 Mic in Helix (MIH) hearing aids (including type CSX12 with FCC ID X26CSX12, IC number 6941C- CSX12 models designated by a “W”) with size 312 battery and Custom Mic in Helix hearing aids (including type CSX13 with FCC ID X26CSX13, IC number 6941C-CSX13 models designated by a “W”) with size 13 battery are available in the following variants: RE9MIH-W-MP, RE9MIH-W-HP, RE9MIH-W-UP, RE7MIH-W-MP, RE7MIH-W-HP, RE7MIH-W-UP, RE5MIH-W-MP, RE5MIH-W-HP, RE5MIH-W-UP.

  • Page 57: Additional Information

    Additional information Technical specifications Hearing aid model Maximum output (Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and ANSI S3.22-2009, supply Voltage 1.3V) All Low Power (LP) models 114 dB SPL (typical) All Medium Power (MP) models 118 dB SPL (typical) All High Power (HP) models 120 dB SPL (typical) All Ultra Power (UP) models...
  • Page 58 Acknowledgments Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 59 © 2019 GN Hearing A/S. All rights reserved. ReSound is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG,...
  • Page 60 Manufactureraccording Manufactureraccording to to FDA: Health Canada: GN Resound North America ReSound Canada 8001 E Bloomington Freeway 303 Supertest Road Bloomington, MN 55420 Toronto, ON M3J 2M4 Canada 1-800-248-4327 1-888-737-6863 resound.com resound.com...

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