Call Routing Mailbox - NEC Aspire S IntraMail System Manual

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Call Routing Mailbox

Call Routing Mailbox
Description
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers. By default, IntraMail provides 8
Call Routing Mailboxes (1-8). However, you can assign any of the 16 Routing Mailboxes as a Call Routing
Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The Automated Atten-
dant can automatically answer the telephone system's incoming calls, play an Instruction Menu message,
and provide dialing options to callers. There are 3 major Automated Attendant components:
Answer Tables (page 36)
The Answer Table determines how the Automated Attendant answers outside calls on each trunk, according
to the time of the day and day of the week that the call is ringing. The Answer Table divides the time of day
and day of the week into individual schedules, which in turn assign a Call Routing Mailbox to each call.
When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine routing.
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the Default
Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides
the Instruction Menu to callers which typically greets the callers and describes the dialing options.
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox1.
Dial Action Table (page 62)
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default IntraMail Automated Attendant configuration.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
All trunks
Use Answer
Table 1
54 ◆ Chapter 2: Features
G
22-02-01: Incoming Call Trunk Setup
G
22-07-01: DIL Setup
Default Automated Attendant Answering
G
47-10-01: Answer Table Assignment
G
47-11: IntraMail Answer Table Options
Schedule 1 or
G
47-12: IntraMail Answer
Schedules
Default Mailbox
G
47-11-03: Default Mailbox
Call Routing
G
47-08: Call Routing Mailbox
Mailbox 1
Options
Dial Action
Table 1
Which chooses Call
Routing Mailbox 1.
Calls always route to Call Routing Mailbox 1
-
Schedule 1 active M-F 8:30AM-5:00PM.
-
Default Mailbox active all other times.
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
G
47-13: IntraMail Dial Action Tables
And Dial Action
Table 1
IntraMail for Aspire System Guide
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
With these
dialing options

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