Publication Ordering; Information - GMC Savana 2020 Owner's Manual

For emergency towing see
Roadside Assistance Program
0 326.
Gather the following information:
Driver name, address, and
telephone number
Driver license number
Owner name, address, and
telephone number
Vehicle license plate number
Vehicle make, model, and
model year
Vehicle Identification
Number (VIN)
Insurance company and policy
number
General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See Collision Parts earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 0 49.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
Customer Information
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.

Publication Ordering

Information

Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
331