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Troubleshooting Guide
Symptoms
Inserted Module LEDs
behave normally but
Modules not recognized by
monitor
Inserted Module does not
function

Printer

Symptoms
Prompt message "Print job
could not be queued" is
issued. No print device is
found.
Status message "Print
device Local 1 (Local 2)
unavailable" is issued.
Printer job is stalled.
Status message "Print
device Remote 1 (Remote
2, Remote 3) unavailable"
is issued. Printer job is
stalled
Cause of Failure
The monitor software version does
not support measurement modules
Label conflict
Connector damaged
internal ribbon cable not connected
or defective
Cause of Failure
Printer is disabled in the Setup
Printers menu
Paper size of printer does not match
paper size of report
Printer not switched on
Printer paper tray empty
Cabling not connected correctly
I/O board defect
Print error on Philips Information
Center
Network Connection to Philips
Information Center not functioning
4 Troubleshooting
Failure Isolation and Remedy
Check software version and
options
See MSL-related problems
Replace integrated module slot
reconnect or replace cable
Failure Isolation and Remedy
Enable the correct printer in the
Setup Printers menu
Change paper size of the printer
in the Setup Printers menu or
change paper size of the report in
the Setup Reports menu.
Switch on printer power
fill printer paper tray
Check cabling
replace I/O board
Print a test report on the Philips
Information center. If this fails,
refer to Philips Information
Center documentation
Check that the network
connection between the monitor
and the Philips Information
Center is working
77

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Intellivue mp60

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