Additional Information; Troubleshooting - Sony Model STR-DE435 Operating Instructions Manual

Additional Information

Troubleshooting

If you experience any of the following difficulties while
using the receiver, use this troubleshooting guide to
help you remedy the problem. Should any problem
persist, consult your nearest Sony dealer.
There's no sound or only a very low-level sound is heard.
/ Check that the speakers and components are
connected securely.
/ Make sure you select the correct component
on the receiver.
/ Make sure you set the SPEAKERS selector
correctly (see page 12).
/ Press MUTING or MUTING on the remote if
the MUTING indicator turns on.
/ The protective device on the receiver has been
activated because of a short circuit
("PROTECTOR" flashes). Turn off the
receiver, eliminate the short-circuit problem
and turn on the power again.
The left and right sounds are unbalanced or reversed.
/ Check that the speakers and components are
connected correctly and securely.
/ Adjust the BALANCE control.
Severe hum or noise is heard.
/ Check that the speakers and components are
connected securely.
/ Check that the connecting cords are away
from a transformer or motor, and at least 3
meters (10 feet) away from a TV set or
fluorescent light.
/ Place your TV away from the audio
components.
/ Make sure you connect a ground wire to the
aerial ground terminal.
/ The plugs and jacks are dirty. Wipe them
with a cloth slightly moistened with alcohol.
RDS isn't working.
/ Make sure you're tuning an FM station.
/ Select a stronger FM station.
The appropriate display or information does not appear.
/ Contact the radio station and find out
whether or not they actually provide the
service in question. If so, the service may be
temporarily out of service.
The station, or programme source, was interrupted by
another station / the tuner automatically starts searching
stations.
/ The EON function is working. Turn off EON
when you don't want the current programme
interrupted.
Additional Information
Additional Information
The station name does not appear in the display.
/ Press DISPLAY until the station name
appears.
Radio stations cannot be tuned in.
/ Check that the aerials are connected securely.
Adjust the aerials and connect an outdoor
aerial if necessary.
/ The signal strength of the stations is too weak
(when you tune in with automatic tuning).
Use direct tuning.
/ No stations have been preset or the preset
stations have been cleared (when you tune in
with scanning preset stations). Preset the
stations (see page 17).
No sound or only a very low-level sound is heard from
the rear speakers.
/ Select the appropriate centre mode (see page
10).
/ Adjust the speaker volume appropriately (see
page 10).
/ Make sure you turn on the sound field
surround mode function.
No sound is heard from the centre speaker.
/ Select the appropriate centre mode (see page
10).
/ Adjust the speaker volume appropriately (see
page 10).
Surround effect cannot be obtained.
/ Make sure you turn on the sound field
function.
/ Make sure that the front speakers are
connected to the SPEAKERS A terminal.
/ Make sure that SPEAKERS A and B buttons
are depressed when two sets of front speakers
are used.
No picture or an unclear picture is seen on the TV screen.
/ Select the approriate function on the receiver.
/ Place your TV away from the audio
components.
Recording cannot be made.
/ Check that the components are connected
correctly.
/ You cannot record audio from a programme
source connected to the 5.1 CH/DVD jacks.
The remote does not function.
/ Point the remote at the remote sensor g on
the receiver.
/ Remove the obstacles in the path of the
remote and the receiver.
/ Replace both batteries in the remote with new
ones if they are weak.
/ Make sure you select the correct function on
the remote.
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