Printer
Symptom
Cause/Solution
Cannot turn on the
• The power cord is not connected
printer.
properly.
tConnect the power cord to an AC
outlet properly.
Cannot print.
• The print paper and print cartridge do not
match.
tUse a correct combination of print
paper and print cartridge designed for
the printer.
• “Waiting” is displayed on the operation
display because the internal temperature
of the printer is too high.
tIf the internal temperature of the
printer becomes too high, printing is
temporarily disabled. Wait until
printing resumes automatically.
• The print paper is jammed.
tRemove the jammed paper and try
again. (See “To remove jammed
paper” on page 70)
tThe print cartridge cannot be removed
Cannot remove the
print cartridge.
while printing. Wait until printing is
finished. If the print cartridge still
cannot be removed, contact your
nearest Sony dealer.
White lines or
• There may be dust on the thermal head.
marks appear on
tUse the supplied cleaning cassette to
printed pictures.
clean the thermal head. (See “To clean
the inside of the printer” on page 71)
• The roller inside the printer may be
marking the print paper.
tTry reducing the number of sheets in
the paper tray.
tThe printer makes short beeping sounds
The printer makes
short beeping
when requested to perform an operation
sounds and does
that is not possible.
not perform an
operation.
tFollow the on-screen instructions.
The ALARM
lamp lights or
flashes and an
error message
appears.
Troubleshooting