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T
roubleshooting guide
Problem
Water in the washer
drains slowly or not
at all, or the display
shows:
Washer fills with
water slowly or not
at all, or the display
shows:
Washer will not
turn on
Washer won't spin,
or the display
shows:
Door will not
unlock when cycle
is stopped or
paused
Wash cycle time is
longer than usual
Possible Causes
• Drain hose is bent, pinched, or
clogged.
• The drain filter is clogged.
• Water supply taps are not open
fully.
• Water line hoses are kinked,
pinched, or bent.
• Water inlet filters are clogged.
• Water pressure to tap or house is
too low.
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• The door is not closed properly.
• Interior temperature of washer is
too high.
• Water level in washer is too high.
• The washer automatically adjusts
the wash time for the amount of
laundry, water pressure, water
temperature, and other operating
conditions.
Solutions
• Make sure the drain hose is free of clogs,
kinks, etc., and is not pinched behind or under
the washer.
• Clean the drain filter. See the Care and
Cleaning section.
• Make sure that the water taps are open fully.
• Make sure the hoses are not kinked or
pinched. Be careful when moving the washer.
• Clean the inlet filters. See the Care and
Cleaning section.
• Check another faucet in the house to make
sure that household water pressure is
adequate.
• Make sure that the plug is plugged securely
into a grounded, 3-prong, 220-240V~, 50Hz.
outlet.
• Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If the problem is a
circuit overload, have it corrected by a
qualified electrician.
• Make sure that the door is closed properly
and press the START/PAUSE button. After
starting a cycle, it may take a few moments
before the drum begins to turn or spin. The
washer will not spin unless the door is locked
(DOOR LOCK will appear in the display).
• If the door is closed and locked and the open
door error message is displayed, call for
service.
• The washer door has a safety lock to prevent
burns. Allow the washer to cool until the
DOOR LOCK indicator turns off in the display.
• Allow the washer to complete the
programmed cycle, or run the DRAIN & SPIN
cycle to drain the water.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle.
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