Sony CLIE PEG-TG50 Troubleshooting Manual
  1. Manuals
  2. Brands
  3. Sony Manuals
  4. PDA
  5. CLIE PEG-TG50
  6. Troubleshooting manual

Sony CLIE PEG-TG50 Troubleshooting Manual

Personal entertainment organizer
Hide thumbs Also See for CLIE PEG-TG50:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Handbook
http://www.clie-link.com
Trouble-
shooting
Q&A
Personal Entertainment Organizer
PEG-TG50
© 2003 Sony Corporation
4-672-274-21 (1)
My CLIÉ handheld is not
working properly
About CLIE Launcher
I cannot perform a HotSync
operation
Error messages
I cannot enter data properly
How to operate basic applications
(PIM)
I cannot beam data
I cannot exchange data using the
Bluetooth™ function
I forgot my password
I cannot use a "Memory Stick"
media
I cannot make a backup
I cannot transfer data
Peripheral devices are not
recognized
I cannot play music
(Audio Player)
About Sound Utility/Sound
Converter 2
About movies
I cannot connect to the
Internet
I cannot use e-mail (CLIE Mail)
®

Advertisement

Table of Contents
loading

Related Manuals for Sony CLIE PEG-TG50

Summary of Contents for Sony CLIE PEG-TG50

  • Page 1 Trouble- shooting Q&A Personal Entertainment Organizer PEG-TG50 © 2003 Sony Corporation 4-672-274-21 (1) My CLIÉ handheld is not working properly About CLIE Launcher I cannot perform a HotSync operation Error messages I cannot enter data properly How to operate basic applications...

  • Page 2: Frequently Asked Questions

    • Many of the problems mentioned here can be solved by resetting your CLIÉ™ handheld. For details on how to reset, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...
  • Page 3 If not, select the Start menu, Programs (All Programs in Windows XP), Sony handheld, and HotSync Manager to start the HotSync Manager. • Is the Local USB check box in the menu (displayed by clicking the...
  • Page 4 If the problem still persists, restart the computer. Why can’t I connect to the Internet? • Follow the steps mentioned in “Customizing your Sony CLIÉ™ handheld (Preferences): Changing the Network preferences” in the “Handbook” and check that the settings of Network Preferences are correct.

  • Page 5: Table Of Contents

    Contents of Troubleshooting Symptoms My CLIÉ handheld is not working properly I cannot turn on my CLIÉ handheld I cannot see anything on the screen although the CHG LED is on Page 13 My CLIÉ handheld is not responding My CLIÉ handheld keeps turning itself off My CLIÉ...
  • Page 6 Contents of Troubleshooting (continued) Symptoms I cannot back up certain types of data with a HotSync operation The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu The HotSync Manager does not start (the HotSync is not displayed in the bottom right-hand corner of my computer screen) Mail software on my computer starts automatically when...
  • Page 7 Symptoms Numbers or symbols are entered when pressing the alphabetical keys on the hardware keyboard ® The Graffiti writing area is not displayed My CLIÉ handheld does not recognize handwritten characters Page 30 How to operate basic applications (PIM) My CLIÉ handheld does not display the correct date when I tap the Today button I cannot find the data I created when opening it in the application...
  • Page 8 Contents of Troubleshooting (continued) Symptoms My CLIÉ handheld cannot read data on a “Memory Stick” media My CLIÉ handheld does not recognize a “Memory Stick” media or an error occurs I cannot make a backup I cannot make a backup of certain data on my computer with ®...
  • Page 9 Symptoms Connecting to the computer SonicStage does not recognize my CLIÉ handheld even when it is placed in the cradle The connection suddenly gets cut The number of songs that can be checked out is not enough (the time to record is not enough) After I connect to the computer, the drive is recognized but the contents cannot be found Operation during connection becomes unstable...
  • Page 10 Contents of Troubleshooting (continued) Symptoms I cannot connect to the Internet after restoring data using the “Memory Stick Backup” application The contents of websites cannot be displayed (NetFront v3.0 for CLIE) Images are not displayed All or some website contents are not displayed Internet connection takes too much time to download the contents of websites I cannot access a certain website...
  • Page 11 If you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony recommends that you make a note of displayed messages or alerts for future reference. Step 1 Refer to the operating instructions or manuals of each application •...
  • Page 12 Memory Stick Backup application. This is the most convenient way to make a backup. “Memory Stick” media (optional) is required. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in the “Handbook.”...

  • Page 13: My Clié Handheld Is Not Working Properly

    HOLD mode. B Perform a soft reset by pressing the reset button. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).” My CLIÉ handheld is not responding B The POWER/HOLD switch of your CLIÉ...

  • Page 14: My Clié Handheld Keeps Turning Itself Off

    You can also adjust the volume settings in the Adjust Volume screen displayed by pressing the A key while pressing the Ctrl key on the hardware keyboard. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Sony CLIÉ™ handheld components: Hardware keyboard” in the “Read This First (Operating Instructions).”...

  • Page 15: The Backlight Does Not Turn On When I Adjust The Brightness

    If you cannot solve your problem by performing a soft reset, try a hard reset. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 16: I Cannot Use The Jog Dial™ Navigator

    I cannot start CLIE Launcher B When the application screen of the Palm OS Go To CLIE Launcher View from the Options menu. For details, refer to “Sony CLIÉ™ handheld basic operations: Using the Palm ® standard screen” in the “Handbook.”...

  • Page 17: The Applications On A "Memory Stick" Media Are Not Displayed

    Also, the applications are not displayed if the Show Expansion Cards check box in the CLIE Launcher Preferences screen is not selected. For details, refer to “Sony CLIÉ™ handheld basic operations: Using “CLIE Launcher”: Menu List” in the “Handbook.” B When the battery of your CLIÉ handheld is running low, the data on a “Memory Stick”...
  • Page 18 If not, select the Start menu, Programs (All Programs in Windows XP), Sony handheld, and HotSync Manager to start the HotSync Manager. B Is the Local USB check box in the menu (displayed by clicking the...

  • Page 19: I Cannot Start A Hotsync

    CLIÉ handheld. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).” For particular problems about HotSync the following.

  • Page 20: Data Cannot Be Synchronized With Some Applications During A

    Data cannot be synchronized with some applications ® during a HotSync B The user name for the Palm™ Desktop for CLIÉ software does not match the one for your CLIÉ handheld. In the Palm™ Desktop for CLIÉ software, select the user name corresponding to your CLIÉ...

  • Page 21: I Cannot Back Up Certain Types Of Data With A Hotsync

    CLIÉ handheld. Use “Memory Stick Backup” to make backup. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application”...

  • Page 22: Starting A Hotsync ® Operation

    Mail software on my computer starts automatically when starting a HotSync B The settings of the mail software are not complete. Set up the mail software properly on your computer. I cannot perform a HotSync Checking your CLIÉ handheld B Check that you enter the correct phone number for the access point. B If you are using call waiting on your service line, tap Network and Phone in the Preferences screen, and select the Disable call waiting check box in the Phone Setup screen and enter the correct phone number.

  • Page 23: I Cannot Perform An Ir Hotsync ® Operation

    I cannot perform a HotSync B Should a problem occur when the Speed setting in the Setup/Modem window of HotSync Manager is As fast as possible or at a certain speed, try setting at a lower speed. B Check that the Speed setting in the Setup/Modem window is appropriate for your modem.
  • Page 24 I cannot perform an IR HotSync B Point the IR port of your CLIÉ handheld directly at the IR port of your computer between 4 to 8 inches (approximately 10 to 20 centimeters) apart. Best results of beaming distance may vary depending on compatibility between devices.

  • Page 25: If You Still Cannot Perform A Hotsync ® Operation

    If you still cannot perform a HotSync If you cannot solve your HotSync operation problem by following the troubleshooting items, follow the procedure below. Check if any “Unknown device” is listed in the Device Manager on your computer. Right-click My Computer and select Properties from the menu.
  • Page 26 Check that the USB port of your computer is enabled ® If you are using a Windows 95 pre-installed computer or other older type of computer equipped with a USB port, the USB port may be disabled by default. If you cannot use a different device, such as a USB mouse, check the BIOS setting of your computer.

  • Page 27: Error Messages

    ..........Error messages An error message is displayed repeatedly B Perform a soft reset.

  • Page 28: The Hotsync ® Operation Does Not Start And A Message Is

    B Perform a soft reset by pressing the reset button. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 29: I Cannot Enter Data Properly

    I do not understand how to use the hardware keyboard B Refer to “Basic operations of your Sony CLIÉ™ handheld : Entering data” and “Sony CLIÉ™ handheld components : Hardware keyboard” in the “Read This First (Operating Instructions).”...

  • Page 30: The Graffiti ® Writing Area Is Not Displayed

    My CLIÉ handheld does not recognize handwritten characters B For your CLIÉ handheld to recognize handwritten characters entered with the stylus, you must use Graffiti For details, refer to “Entering data on your Sony CLIÉ™ handheld: Using ® Graffiti writing to enter data” in the “Handbook.”...

  • Page 31: How To Operate Basic Applications (Pim)

    Check that the settings (time, time zone, daylight saving time) in the Date & Time Preferences screen are correct. For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Setting the Date & Time preferences” in the “Handbook.” I cannot find the data I created when opening it in the...

  • Page 32: An Event Created In The "Date Book" Application Cannot Be

    An event created in the “Date Book” application cannot be listed in the week view B In the Week view, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, select the Day view to view overlapping events.

  • Page 33: The Error Message Is Displayed For Insufficient Memory When

    B Perform a soft reset by pressing the reset button. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 34: I Forgot My Password

    CLIÉ handheld will be restored to default setting and data or installed add-on applications will be deleted. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 35: I Cannot Use A "Memory Stick" Media

    ..........I cannot use a “Memory Stick”...

  • Page 36: My Clié Handheld Cannot Read Data On A "Memory Stick

    My CLIÉ handheld cannot read data on a “Memory Stick” media B When you use the installation tool in the Palm™ Desktop for CLIÉ software to save data on a “Memory Stick” media, the data will be stored in the folder “/PALM/Launcher.” However, you cannot locate the folder with some applications on your CLIÉ...

  • Page 37: I Cannot Make A Backup

    CLIÉ handheld. Use “Memory Stick Backup” to make backup. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application”...

  • Page 38: I Cannot Play Music (Audio Player)

    ..........I cannot play music (Audio Player) Playing music There is no sound...

  • Page 39: The Sound Becomes Distorted

    The sound becomes distorted B The bit rate at the time of recording is low. Record music at a higher bit rate that is within the specification range. For details, refer to “Audio Player” in the “CLIÉ Application Manual” installed on your computer. The sound is coming from only one side of the earphones B Make sure you insert the earphone plug properly into the earphone jack.

  • Page 40: Mp3 Files Cannot Be Read Or Played

    MP3 files cannot be read or played B Check that the MP3 files are copied in the folder “PALM/Programs/ MSAUDIO” on the “Memory Stick” media. B Check that the file format is supported by your CLIÉ handheld. For details on file formats supported by your CLIÉ handheld, refer to “Audio Player”...

  • Page 41: Connecting To The Computer

    Connecting to the computer SonicStage does not recognize my CLIÉ handheld even when it is placed in the cradle B Check that the cradle is properly connected to your computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required.

  • Page 42: After I Connect To The Computer, The Drive Is Recognized But

    After I connect to the computer, the drive is recognized but the contents cannot be found B Reconnect your CLIÉ handheld to your computer after inserting a “Memory Stick” media. Operation during connection becomes unstable B If you connect the cradle to your computer via a USB hub or extension USB cable, you may not be able operate your CLIÉ...

  • Page 43: Other Problems

    B Check that the volume is not set to the Muting mode. A “Memory Stick” media cannot be inserted B Insert the “Memory Stick” media in the correct direction. For details, refer to “Basic operations of your Sony CLIÉ ™ CLIÉ...

  • Page 44: About Sound Utility/Sound Converter 2

    ..........About Sound Utility/Sound Converter 2 I cannot transfer audio data to my CLIÉ...

  • Page 45: About Movies

    ..........About movies I cannot use some features with MPEG Movie format files B The following features cannot be used with MPEG Movie format files.

  • Page 46: I Cannot Connect To The Internet

    B Check that the settings of Network in the Preferences screen are correct. For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Changing the Network preferences” in the “Handbook.” I cannot connect to the Internet after restoring data using the “Memory Stick Backup”...

  • Page 47: The Contents Of Websites Cannot Be Displayed

    The contents of websites cannot be displayed (NetFront v3.0 for CLIE) Images are not displayed B Start the “NetFront v3.0 for CLIE” application and press and hold the button. Tap NetFront Settings in the Options Home /Menu menu and check the settings for image display. •...

  • Page 48: I Cannot Access A Certain Website

    I cannot access a certain website B Check that you have entered the correct URL. Make sure you differentiate “-” (hyphen) from “ _ ” (underscore), or “0” (number) from “O” (alphabet) correctly. B To enter “˜” (tilde) in the URL: •...

  • Page 49: I Cannot Use E-Mail (Clie Mail)

    ..........I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send or receive mails...

  • Page 50: I Cannot Synchronize Data Between "Clie Mail" And E

    I cannot synchronize data between “CLIE Mail” and e-mail software, such as “Outlook Express,” on my computer ® B If “Microsoft Outlook Express” and “Microsoft together on a computer, you cannot synchronize the data between “Outlook Express” and “CLIE Mail.” Reset MAPI of your computer by the following steps.

  • Page 51: Other Problems

    Other problems I receive mails from Mailer Daemon B Your mail has not been sent. Check the e-mail address you are mailing to. You may also receive mails from Mailer Daemon if the mail server of the receiver is not working or if the receiver has changed his/her e-mail address.

  • Page 52: Getting Help

    For CLIÉ handheld and applications other than the above mentioned: Sony offers several support options for your CLIÉ handheld. If you have questions or problems, please refer to one of the following for a solution: ■ Read This First (supplied), Handbook (supplied), Troubleshooting (this guide), Getting Started booklet, Setup poster (supplied) all describe how to use your CLIÉ...

  • Page 53: Customer Registration

    Desktop for CLIÉ software, follow the instructions in this section to complete the registration. To register your CLIÉ handheld, proceed as follows: Double-click the Sony CLIÉ Registration icon on the Windows desktop or click Start on the task bar, point to Programs (All Programs in Windows CLIÉ...
  • Page 56 For the latest information on support, check our support website http://www.clie-link.com For the latest information on CLIÉ products and accessories, check http://www.clieplaza.com...

Table of Contents