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Parts and Controls
BACK/HOME button
5-way button*
1
(play/pause/confirm) button
/ buttons
/ buttons
Headphone jack
USB connector
Connect the USB cable (supplied).
Display
VOL +*
/– button
1
OPTION/PWR OFF button
Press to display the option menu.
If you press and hold the OPTION/PWR OFF button, the screen turns off and the
player enters standby mode.
HOLD switch
Strap hole
RESET button
Use a small pin, etc.
*
1
There are tactile dots. Use them to help with button operations.
Troubleshooting
Symptom
Cause/Remedy
If the player does not function as expected, try the following steps to resolve the
The player cannot charge
The USB cable is not connected to a USB connector
issue.
the battery.
on your computer properly.
1
Disconnect the USB cable, and then reconnect it.
Find the symptoms of the issue in "Troubleshooting" in the
Use the supplied USB cable.
User Guide (HTML document), and try any corrective
The battery is charged in an ambient temperature out
of the range of 5 °C (41 ºF) to 35 °C (95 ºF).
actions listed.
You cannot charge the battery when
For details on connecting to a computer, see the tables on the right.
appears. Charge the battery in an ambient
2
temperature of 5 °C (41 ºF) to 35 °C (95 ºF).
Connect the player to your computer to charge the battery.
The computer is not on.
You may be able to resolve some issues by charging the battery.
Turn on the computer.
3
Your computer has entered Sleep or Hibernation
Press the RESET button with a
RESET button
status.
small pin, etc.
Release the computer from Sleep or Hibernation
If you press the RESET button while operating
status.
A USB hub is being used.
the player, stored data and player settings may
Connecting the player via a USB hub may not
be lost.
work. Connect the player to your computer using
4
Check information on the issue in
the USB cable (supplied).
The operating system installed on the computer is not
the Help of each software.
supported by the player.
5
To charge the player, connect the player to a
Look up information on the issue on one of the customer
computer with the operating system that is
support Web sites.
supported by the player.
About the customer support Web sites, see "For the latest information".
You have not used the player for more than a year.
Depending on the conditions under which your
6
If the approaches listed above fail to resolve the issue,
player is used, the battery may have been
consult your nearest Sony dealer.
deteriorated. Consult your nearest Sony dealer.
[Connected USB. The
The USB cable is not connected to a USB connector
player cannot be
on your computer properly.
operated.] or [Connected
Disconnect the USB cable, and then reconnect it.
USB (MTP). The player
Use the supplied USB cable.
cannot be operated.]
A USB hub is being used.
does not appear when
Connecting the player via a USB hub may not
connected to the
work. Connect the player directly to your computer
computer with the USB
using the USB cable (supplied).
cable (supplied) (The
The USB connector on your computer may have a
computer does not
problem.
recognize the player).
Connect the player to another USB connector on
your computer.
Symptom
Cause/Remedy
To initialize (format) the player
[Connected USB. The
When you use the player for the first time, or when
You can format the built-in flash memory of the player. If the memory is
player cannot be
the battery is low, it may take the player about 30
operated.] or [Connected
seconds to display the message after connected to a
formatted, all files including the User Guide (HTML document) will be erased
USB (MTP). The player
computer. This is not a malfunction.
and all setting values returned to their defaults. Be sure to verify the files stored
cannot be operated.]
The software authentication may be performed and it
in memory prior to formatting, and then export any necessary files to the hard
does not appear when
may take rather a long time. Wait for a while.
disk of your computer or other device beforehand.
icon
connected to the
The software installation has been failed.
1
computer with the USB
Reinstall the software by using the installer. The
Press and hold the BACK/HOME button until the Home
cable (supplied) (The
imported data will remain untouched.
menu appears.
computer does not
The computer is running another software other than
recognize the player).
the one used for transferring.
2
Select
[Settings] – [Common Settings] – [Reset/
(Continued)
Disconnect the USB cable, wait a few minutes, and
Format] – [Format] – [Yes] – [Yes] in this order.
reconnect it. If the problem persists, disconnect the
USB cable, restart the computer, and then
Press the /// button to select the item, and then press the
reconnect the USB cable.
button to confirm.
[Connected USB. The player cannot be operated.] or
When initialization finishes, [Memory formatted.] appears.
[Connected USB (MTP). The player cannot be
operated.] may not appear on the player, depending
Note
on the software environment that is running on your
Do not format the built-in flash memory using Windows Explorer. If you
computer.
Activate Windows Media Player, or Windows
format the built-in flash memory, format it on the player.
Explorer.
The player becomes
A USB hub or USB extension cable is being used.
unstable while it is
Connecting the player via a USB hub or extension
connected to the
cable may not work. Connect the player directly to
computer.
your computer using the USB cable (supplied).
When double-clicking
Install the bundled software after installing Windows
[Setup.exe] to install the
Media Player 11 or 12. For details on Windows Media
bundled software,
Player, refer to the following web site:
[Setup.exe] does not
http://support.microsoft.com/
execute, and the
Properties window
opens.
Precautions
For the latest information
If you have any questions or issues with this product, or would like information on
About the headphones
compatible items with this product, visit the following web sites.
Avoid playing the unit at so loud a volume that extended play might affect your hearing.
For customers in the USA:
At a high volume outside sounds may become inaudible. Avoid listening to the
http://www.sony.com/walkmansupport
unit in situations where hearing must not be impaired, for example, while
For customers in Canada:
driving or cycling.
http://www.sony.ca/ElectronicsSupport/
As the supplied headphones are of open-air design, sounds go out through the
For customers in Europe:
headphones. Remember not to disturb those close to you.
http://support.sony-europe.com/DNA
For customers in Latin America:
Owner's Record
http://www.sony-latin.com/index.crp
The model and serial numbers are located on the back of the player. Record them in the
For customers in other countries/regions:
space provided below. Refer to these numbers in the spaces whenever you call upon your
http://www.sony-asia.com/support
Sony dealer regarding this product.
For customers who purchased the overseas models:
Model No. __________________________
http://www.sony.co.jp/overseas/support/
Serial No. __________________________
License and Trademark Notice
Refer to the User Guide (HTML document).
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