Troubleshooting
If a problem has occurred, investigate it by referring first to the table below. If the problem still persists, please
disconnect the power plug and contact an authorized service center for a check or repair.
Symptom
1 T he "Clean sign" remains
red even when the
operation continues.
2 T he "Clean sign" remains
blue even when the air is
dirty.
3 P olluted air is difficult to
be removed.
4 T he product makes a
noise.
5 T he air volume is small.
6 T he odor from the
product is unpleasant.
7 T he water amount in the
tank does not decrease.
There is no humidification
even though the
"Humidity indicator" is lit.
8 T he humidity does not
increase.
9 T here is condensation
inside the tray.
24
Please check the following:
●
The indicator may illuminate red when the product is exposed to steam in
the bathroom or vapor emitted from sprayers.
●
Are there external dusts such as yellow sand entering the room?
●
Is the dirt sensor dirty? (P.15)
●
Has the product been placed in an area that makes it difficult to suck in
dirt, or in a room larger than the applicable floor area? (P.4, P.50)
●
Is the dirt sensor dirty? (P.15)
●
Is the HEPA composite filter dirty? (P.15)
→ Clean it. If the symptom persists, replace it with the new one.
●
The sound of dripping water can sometimes be heard as the humidifying
filter set rotates, but this is not a malfunction.
●
A bubbling sound can be heard as water drains out of the tank, but this is
not a malfunction.
●
A noise can be heard when the front panel or louvers move, but this is
not a malfunction.
●
Are the 5 tabs around the filter frame of the humidifying filter set secure?
(P.17)
●
A re the humidifying filter set or HEPA composite filter dirty? (P.15 and P.17)
→ Clean them. If the symptom persists, replace them with the new ones.
●
Is the main body, the front panel or the filter dirty?
→ Clean them. If the symptom persists, replace them with the new ones.
(P.15)
●
Is the tank, tray or the humidifying filter dirty? (P.16 and P.17)
●
Is water in the tank replaced with fresh tap water every day? (P.3)
●
If humidification is not required, discard the water in the tank and tray.
●
If the product is used in a room where people smoke or barbecue, a
shorter replacement cycle of filters may be required. (P.15)
→ When the product is used in such environment, we recommend that
you use the ventilation system of the room simultaneously.
●
Is the "Humidification" set to OFF?
→ Humidification will not operate unless "Humidification" is set to a
position other than OFF.
●
Is the tray installed completely?
●
Is the humidifying filter installed properly? (P.17)
→ When the humidifying filter is installed incorrectly, the product will
sound abnormally, and not humidify.
●
Is the humidifying filter set dirty? (P.17)
●
Has the anti-fungus assembly been installed correctly? (P.16)
●
The room size may be too large for the product? (P.50)
●
Is the room ventilated or having a carpet on the floor?
→ A carpet floor or some types of ventilation and floor/wall materials may
prevent smooth humidification.
●
Immediately after the product stops operation or when the room is cold,
there may be condensation. This is normal.