Section 5 - Maintenance; Service; Replacement Parts Ordering; Addresses - Motorola R-2001A Service Manual

5-1. SERVICE

5-2. The Motorola Test Equipment Repair Center is charged with the service responsibility for all test
equipment supplied by the Motorola Communications Group. The center maintains a stock of original
equipment replacement parts and a complete library of service information for all Motorola test equipment.
5-3. Most in-warranty repair are performed at the center. Exceptions include repairs on some equipment not
manufactured by Motorola which are performed by the original supplier under the direction of the Test
Equipment Repair Center. Out-of-warranty service is performed on a time and materials basis at competitive
rates and the maximum turn-around goal is less than ten working days. Customer satisfaction is continually
surveyed by reply cards returned with repaired instruments.
5-4. The Test Equipment Repair Center also provides a convenient telephone troubleshooting service.
Frequently, a user technician can troubleshoot a piece of equipment and isolate defective components under
the direction of the Test Equipment Repair Center via telephone. Required replacement parts are then
immediately shipped to the user thereby reducing shipping time and servicing costs. For telephone
troubleshooting contact the Test Equipment Repair Center toll free at (800) 323-6967.
5-5. All other inquiries and requests for test equipment calibration and repairs should be directed to the Area
Parts Office. They will contact the Test Equipment Repair Center, process the necessary paperwork and, if
necessary, have the Center contact you to expedite the repair.
5-6.

REPLACEMENT PARTS ORDERING

5-7. Motorola maintains a number of parts offices strategically located throughout the United States. These
facilities are staffed to process parts orders, identify part numbers, and otherwise assist in the maintenance
and repair of Motorola Communications products.
5-8. Orders for all replacement parts should be sent to the nearest area parts and service center listed below.
When ordering replacement parts the complete identification number located on the equipment should be
included.
5-9.

ADDRESSES

5-10. General Offices

MOTOROLA INC.
Communications Division Parts Dept.
1313 E. Algonquin Rd.,
Schaumburg, Illinois 60196
Phone: 312-397-1000
Executive Offices: 1301 E. Algonquin Rd.,
Schaumburg, Illinois 60196
SECTION V
MAINTENANCE
5-1