Net2Phone Max Series Sales Manual page 17

Hunt Group
IVR
Key System
RJ-11
A hunt group refers to a group of related phones that can be set up to share particular lines. For
example, a hunt group can be established when connecting a Max FXO unit to a PBX. When
multiple FXO ports on the Max are connected to the PBX, the phones on the PBX can be
programmed to share these lines. Users would dial their hunt group code, such as "4000", to have
access to any of the available lines. The PBX accomplishes this by handing off the calls to the next
available FXO port on the Max. The user would only receive a busy signal if all of the lines of the
hunt group were busy. Or, in this case, the PBX could be programmed to automatically hand the
call off to the traditional PSTN phone system. A hunt group can also be established for a Max FXS
unit connected to a PBX.
IVR (Interactive Voice Response) refers to the voice message options that can greet a Max FXO
caller. For example, a Max connected to a PBX extension can be set to greet the caller with a
message such as "Welcome to Net2Phone", can require a password prior to granting access, or be
set to simply provide a standard dial-tone once accessed. As mentioned above, only FXO ports
provide IVR access. Instructions for customizing the IVR, such as providing personalized voice
messages in another language, are included in the user documentation.
A key system is a telephone system that, for our purposes, is similar to a PBX in most respects.
One of the major differences, however, is that each extension on the system has buttons to directly
reach an outside line. Users on a key system do not have to dial a special number, such as "9", to
reach an outside line. Key systems are sometimes referred to as a KTS (Key Telephone System) or
a KPS (Key Phone System). The Max product line has the same connection requirements for a Key
System as a PBX.
RJ-11 refers to the physical connection utilized in standard analog phones. An RJ-11 cord connects
an analog phone to a standard, home phone jack.
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