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Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the S-AIR function, have a Sony dealer check the entire system together
(S-AIR main unit and sub unit).
Power
Symptom
The power is not turned on.
"PROTECTOR" and "PUSH
POWER" appear alternately in
the front panel display.
General
Symptom
The remote does not function.
The system does not work
normally.
Picture
Symptom
There is no picture.
No picture appears when the
video output resolution selected
in [Output Video Format] is
incorrect.
Problems and solutions
• Check that the AC power cord (mains lead) is connected securely.
Press "/1 to turn off the system, and check the following items after
"STANDBY" disappears.
• Are the + and – speaker cords short-circuited?
• Are you using only the specified speakers?
• Is anything blocking the ventilation holes of the system?
• After checking the above items and fixing any problems, turn on the system. If
the cause of the problem cannot be found even after checking all the above
items, consult your nearest Sony dealer.
Problems and solutions
• The distance between the remote and the unit is too far.
• The batteries in the remote are weak.
• When you cannot perform menu operations via the front panel display, press
HOME on the remote.
• Disconnect the AC power cord (mains lead) from the wall outlet (mains), then
reconnect after several minutes.
Problems and solutions
• Check the video connection (page 20).
• The unit is not connected to the correct TV input jack (page 20).
• The video input on the TV is not set so that you can view pictures from the
system.
• Check the output method on your system (page 20).
• The unit is connected to an input device that is not HDCP (High-bandwidth
Digital Content Protection) compliant ("HDMI" on the front panel does not
light up) (page 20).
• When playing a double-layer DVD, the video and audio may be momentarily
interrupted at the point where the layers switch.
• Press and hold N and VOLUME – on the unit for more than 5 seconds to reset
the video output resolution to the lowest resolution.
61
GB
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