Additional Information; Troubleshooting - Sony 3-299-270-21(2) Operating Instructions Manual

Additional Information

Troubleshooting

If you experience any of the following
difficulties while using the system, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer. When bringing the system in for repairs,
be sure to bring in the entire system.
General
The power is not turned on.
• Check that the AC power cord (mains lead)
is connected securely.
If "PROTECTOR" and "PUSH POWER"
appears alternately in the top panel display.
Press ?/1 to turn off the system, and check
the following item after "STANDBY"
disappears.
• Is anything blocking the ventilation holes of
the system?
After checking the above item and fixing
any problems, turn on the system. If the
cause of the problem cannot be found even
after checking the above item, consult your
nearest Sony dealer.
Dolby Digital or DTS multi channel sound is
not reproduced.
• Check that the playing Blu-ray Disc, DVD,
etc., is recorded in Dolby Digital or DTS
format.
• Check that audio setting (settings for the
audio output) of the connected component.
The surround effect cannot be obtained.
• Depending on the digital signal, the
surround processing may not work
(page 38).
No sound or only a very low-level sound is
heard from the speakers.
• Press 2 + and check the volume level.
or 2 + to cancel the muting
• Press
function.
• Press SOUND FIELD and check the
selected sound field.
• Depending on the source, the sound effect of
the speakers may be less noticeable.
The sound comes from the center speaker
only.
• Check the speaker connections and settings
(page 15, 55).
• Depending on the disc, the sound may come
from the center speaker only.
No sound is heard from the center speaker.
• Check the speaker connections and settings
(page 15, 55).
• Set the sound field to other than "OMNI-
DIRECTIONAL SOUND" (page 38).
• Depending on the source, the effect of the
center speaker may be less noticeable.
No sound or only a very low-level sound is
heard from the surround speakers.
• Check the speaker connections and settings
(page 15, 55).
• Check the selected sound field (page 38).
• Depending on the source, the effect of the
surround speakers may be less noticeable.
• A monaural or stereo (not multi channel)
signal is being played.
The sound is delayed compared to the image
of the TV.
• Set "A/V SYNC" to "SYNC OFF" when
"A/V SYNC" is set.
Connected components
There is no sound or only a very low-level
sound no matter which component is selected.
• Check that this system and components are
connected correctly and securely.
• Check that both this system and the selected
component are turned on.
There is no sound from the selected
component.
• Check that the component is connected
correctly to the audio input jacks for that
component.
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