Additional Information; Troubleshooting; Self-Diagnosis Function - Sony KE-32TS2U, KE-42T2U Operating Instructions Manual

Additional Information

Additional
Information

Troubleshooting

If, after reading the following instructions, you
have additional questions related to the use of
your Sony TV, please call one of the following
numbers (English only).
Customers in the continental United States
contact the Direct Response Center at:
1-800-222-SONY (7669)
Customers in Canada contact the Customer
Relations Center at:
(416) 499-SONY (7669)

Self-diagnosis function

The TV is equipped with a self-diagnosis function. If
there is a problem with your TV, the STANDBY/
SLEEP indicator on the front panel will flash
repeatedly. Counting the number of flashes helps
you inform qualified Sony personnel of the TV's
condition.
Case1:
When the picture turns off and the STANDBY/
SLEEP indicator on the front panel flashes
1
Count how many times the STANDBY/SLEEP
indicator flashes in total. It flashes at 3 second
intervals. If, for example, the indicator flashes
twice, stops flashing for 3 seconds, and flashes
twice again, that counts as twice.
2
Press POWER on the TV to turn it off, and
disconnect the AC power cord, then inform
qualified Sony personnel or the above Direct
Response Center of the number of flashes.
58
(US)
STANDBY/SLEEP indicator
Case 2:
When the STANDBY/SLEEP indicator on the
front panel flashes while the picture is turned on
1
Press MENU on the remote.
2
Press V/v to select
.
Un i t S t a t u s
Mod e l Name : KE –32TS2U
:
S e r i a l Numb e r 2 0 0 0 0 0 1
:
Tempe r a t u r e
F a n :
, t o s e l e c t i t em
3
Check the indication of "Temperature" and
"Fan" columns.
If "NG" lights in red, and the STANDBY/
SLEEP indicator flashes, press POWER on the
TV to turn off the TV, and disconnect the AC
power cord.
Case 2-a: If "NG" appears in the
"Temperature" column
Install the TV in a cool location so that the
temperature of the TV fells.
If the ventilation openings are blocked
The ventilation openings must never be blocked
or covered. Install the TV in a well ventilated
place to allow adequate air circulation.
Make sure that the STANDBY/SLEEP indicator
stops flashing. If the STANDBY/SLEEP
indicator still flashes, consult your nearest Sony
dealer or Direct Response Center (See the left
column).
Case 2-b: If "NG" appears in the "Fan"
column
Consult your nearest Sony dealer or Direct
Response Center (See the left column).
(Unit Status), then press
"Temperature" and
OK
OK
"Fan"
STANDBY/SLEEP indicator