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SIMATIC NET – Support and training
SIMATIC NET – Support and training
Automation and Drives, Service & Support
The Service & Support of A&D can be reached at any time from anywhere in the
world. We generally provide support in German and English. French, Italian and
Spanish are also spoken at the Authorization Hotline.
Technical Support
Europe and Africa (Nuremberg)
Mo. to Fr. 7:00 to 17:00 hours
(local time, GMT +1)
Tel.:
+49 – (0) 180 – 5050 – 222
Fax:
+49 – (0) 180 – 5050 – 223
E-Mail:
techsupport@ad.siemens.de
SIMATIC Premium Hotline
Global (Nuremberg)
Working days
0:00 to 24:00 hours (local time, GMT +1)
Tele.:
+49 – (0) 911 – 895 – 7777
Fax:
+49 – (0) 911 – 895 – 7001
E-Mail:
techsupport@ad.siemens.de
76
America (Johnson City)
Mo. to Fr. 8:00 a.m. to 7:00 p.m. (local time, GMT -5)
Tel.:
+1 – (0) 423 – 262 – 2522
Fax:
+1 – (0) 423 – 262 – 2231
E-Mail:
simatic.hotline@sea.siemens.com
Asia and Australia (Singapore)
Mo. to Fr. 8:30 to 17:30 hours (local time, GMT +8)
Tel.:
+65 – (0) 740 – 7000
Fax:
+65 – (0) 740 – 7001
E-Mail:
simatic.hotline@sae.siemens.com.sg
Authorization Hotline
Europe and Africa (Nuremberg)
Mo. to Fr. 7:00 to 17:00 hours
(local time, GMT +1)
Tel:
+49 – (0) 911 – 895 – 7200
Fax:
+49 – (0) 911 – 895 – 7201
E-Mail:
authorization@nbgm.siemens.de
We guarantee a return call within 2 hours
(low rates, with SIMATIC Card only)
J31069-D0428-U001-A1-7618
09/02
CP 243-1
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