Troubleshooting - Brother ScanNCut DX Manual

Troubleshooting

If the machine stops operating correctly, check the following possible problems as well as the FAQ on the Brother Solutions Center
(http://s.brother/cpoac/) before requesting service. If the problem persists, contact Brother Customer Service or Brother authorized
service center. An asterisk (*) listed as a reference page indicates the Operation Manual for the cutting machine. For wireless network
troubleshooting, refer to the Wireless Network Setup Guide for the cutting machine.
Material
Symptom
The material cannot be inserted.
The material is not fed in
straight.
The material cannot be fed.
The material cannot be fed out.
The material became jammed.
The material moves to an
unintended position.
* For details, refer to the Operation Manual for the cutting machine.
28
Possible cause (or result)
When the material was inserted, it was not
placed under the feed rollers.
was not used to insert the material.
The feed roller is not correctly positioned.
The shaft is unlocked.
"Roll Feeder" was not selected in the home
screen.
The end of the material is not evenly
trimmed.
The material was inserted into the feed slot
at an angle.
The material is not appropriately secured by
the guide plates.
The rear tray is not pulled out.
The feed roller is not correctly positioned.
There is an obstruction around the slot of
the machine.
The machine is installed on a surface that is
not level.
The material to be cut is jammed in the
feeding mechanism in the machine.
After cutting off the material, the material
being fed out was too short and remained in
the machine.
The material was not fed straight.
- The cutting start position was
unintentionally changed.
- The appropriate operation was not
selected after the pattern was cut.
Solution
Insert the material so that it is placed under the
left and right feed rollers.
Lightly insert the material into the feed slot, and
then press .
Adjust the position of the feed roller.
Lock the shaft.
Select "Roll Feeder" in the home screen.
Evenly trim the end of the material.
Align the left edge of the material with the rolled
material guide, and then insert the material
straight into the feed slot.
Firmly secure the material with the guide plates.
Pull out the rear tray.
Adjust the position of the feed roller.
Maintain space around the slot of the machine so
that the material can be fed out.
Place the machine on a level, even surface.
Remove any jammed material according to the
procedures in "When Material Has Become
Jammed in the Machine" on page 30.
Remove any material that could not be fed out
and stayed in the machine.
Remove any jammed material according to the
procedures in "When Material Has Become
Jammed in the Machine" on page 30. After evenly
trimming the end of the material, feed the material
in straight.
Change the cutting start position to move the
material to the desired position. Press
operation panel to feed out the material toward
you.
Reference
page 14
page 14
page 9
page 10
page 9
page 12
page 14
page 11
 *
page 9
—
—
page 30
page 31
page 30
page 12
page 14
in the
page 21