If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
The power does not turn on.
, Check that the AC power cord is connected
, It takes a short while before the player turns
The message "A new software version has
been found on the network. Perform
update under "Network Update."" appears
on the screen when turning the player on.
, See "Network Update" (page 42) to update
the player to a newer software version.
The disc does not play.
, The disc is dirty.
, The disc is upside down. Insert the disc with
the playback side facing down.
, The disc is skewed.
, You are attempting to play a disc with a
format that cannot be played back by this
player (page 63).
, The region code on the BD or DVD does
not match the player.
, The player cannot play a recorded disc that
is not correctly finalized (page 63).