When To Call Waters Technical Service - Waters Alliance e2695 Operator's Manual

and find suggested corrective actions. If you trace a problem to a system instrument other
than the separations module (for example the detector), consult the operator's guide for that
instrument.
8.5.2

When to call Waters Technical Service

You can correct many problems with a Alliance e2695 Separations Module relatively easy.
However, if you cannot correct a condition, contact Waters Technical Service. When you do,
have the following information available:
• Completed normal operation checklist for the method you are using
• Nature of the symptom
• Separations module serial number (located behind the syringe access door)
• Detector model number and serial number
• Flow rate
• Operating pressure
• Mobile phase(s)
• Detector settings (sensitivity and wavelength)
• Type and serial number of column
• Sample type
• Control mode (Empower Chromatography Data Software, System Controller, No
interaction, other)
• Software version and serial number
February 27, 2018, 715003794 Rev. C
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