Automated Attendant - NEC UNIVERGE UM8000 General Description Manual

Issue 2.0
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Automated Attendant

The UM8000 Unified Messaging System acts as an electronic receptionist, answering
and routing incoming calls. Callers hear an opening greeting that gives information,
instructions, and options. Using the automated attendant, callers can reach a
subscriber by dialing the extension number during the opening greeting.
The attendant answers several calls at the same time. The system places callers on
hold, informs them of their position in the holding queue, and periodically updates this
information. It screens calls, announces the name of the caller, and waits for
confirmation from the subscriber before putting a call through.
Most phone systems do not allow an outside caller to directly dial an inside extension,
this means that all incoming calls are answered by a receptionist, who routes the calls
to the appropriate extension. This is a costly and time-consuming process. The
automated attendant feature relieves a receptionist of these routine phone tasks,
freeing the receptionist to provide better personal service to the callers who need it
most. For organizations that use a receptionist during the day, the automated
attendant can be programmed to handle only after hour calls.
The automated attendant can be set to answer a specific set of numbers so
subscribers and outside callers who know the dedicated number can by-pass the
receptionist.
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Message redirection: UM8000 enables subscribers to forward a copy of a
message to another subscriber. Subscribers can also record an introduction to
the forwarded message.
Multiple replies to one message: Subscribers can respond to old or new
messages multiple times.
Voice-sampling rate: The voice-sampling rate is 24Kbps @ 6KHz and provides
a high standard of voice messaging.
Volume control: Subscribers can raise or lower the volume of a message
during message playback.
Answer call on first ring: UM8000 can be programmed to answer calls on the
first ring so incoming calls are handled as quickly as possible.
Caller interviewing: UM8000 can interview callers with a series of simple
questions (up to 20 questions) using an interview box.
Call screening: UM8000 has the ability to screen calls that are transferred to a
subscriber. The subscriber can then decide to take a call based on who is
calling. Subscribers can turn call screening on and off using a phone.
Changeable voice prompts: All voice prompts can be re-recorded to meet the
needs of an organization. Use the System > Voice Prompts page in the Web
Administration Console to change prompts.
UM8000
Features