Troubleshooting - Sony DSC-T99 Cyber-shot&reg Handbook

Troubleshooting

If you experience trouble with the camera, try the following solutions.
1 Check the items on pages 136 to 143.
If a code such as "C/E:ss:ss" appears on the screen, see
page 144.
2 Remove the battery pack, wait for about one minute, re-insert
the battery pack, then turn on the power.
3 Initialize the settings (page 104).
4 Consult your Sony dealer or local authorized Sony service
facility.
Be aware that by sending the camera for repair, you give consent that the contents of the internal
memory, music files may be checked.
Additional information on this product and answers to frequently asked questions can
be found at our Customer Support Website.
http://www.sony.net/
Battery pack and power
Cannot insert the battery pack.
• Make sure the direction of the battery is correct, and insert it until the battery eject lever is locked.
Cannot turn on the camera.
• After inserting the battery pack into the camera, it may take a few moments for the camera to power
up.
• Insert the battery pack correctly.
• The battery pack is discharged. Insert a charged battery pack.
• The battery pack terminals are dirty. Gently wipe away any dirt with a soft cloth.
• Use a recommended battery pack.
The power turns off suddenly.
• Depending on the camera and battery temperature, the power may turn off automatically to protect
the camera. In this case, a message is displayed on the LCD screen before the power turns off.
• If you do not operate the camera for a certain period of time while the power is on and [Power Save]
is set to [Standard] or [Stamina], the camera turns off automatically to prevent wearing down the
battery pack. Turn on the camera again.
136 GB