Sony 3-287-969-15 (1) Instruction Manual page 156

Your computer does not recognize your camera.
• Check that the camera is turned on.
• When the battery level is low, install the charged battery pack (page 16), or
use the AC Adaptor/charger (not supplied).
• Use the USB cable (supplied) (page 128).
• Disconnect the USB cable, and connect it again firmly.
• Set [USB connection] to [Mass Storage] (page 128).
• Disconnect all equipment other than the camera, the keyboard and the
mouse from the USB jacks of your computer.
• Connect the camera directly to your computer without passing through a
USB hub or other device (page 127).
You cannot copy images.
• Make the USB connection by properly connecting the camera with your
computer (page 128).
• Follow the designated copy procedure for your OS (page 129).
• When you shoot images with a memory card formatted by a computer, you
may not be able to copy the images to a computer. Shoot using a memory
card formatted by your camera (page 117).
The image cannot be played back on a computer.
• If you are using "Picture Motion Browser," refer to the "Picture Motion
Browser Guide."
• Consult the computer or software manufacturer.
After making a USB connection, "Picture Motion Browser" does not start
automatically.
• Make the USB connection after the computer is turned on (page 128).
You do not know how to operate the software (supplied).
• See the help or the guide of each software.
Memory card
Cannot insert a memory card.
• Insertion direction of the memory card is wrong. Insert it in the correct
direction (page 21).
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