Troubleshooting - Toyota RAV4 2019 Owner's Manual

54
2-2. Connectivity settings

Troubleshooting

If you are experiencing difficulties with Apple CarPlay, check the fol-
lowing table.
Symptom
An Apple CarPlay connec-
tion cannot be estab-
lished.
When an Apple CarPlay
connection is established
and a video is being
played, the video is not
displayed, but audio is
output through the sys-
tem.
Although an Apple Car-
Play connection is estab-
lished, audio is not output
through the system.
Check if the device supports Apple CarPlay.
Check if Apple CarPlay is enabled on the con-
nected device.
For details, refer to
https://www.apple.com/ios/carplay/.
Check if "Apple CarPlay" on the general set-
tings screen is set to on. (P.56)
Check if the Lightning cable being used is certi-
fied by Apple Inc., and if it is securely con-
nected to the device and USB port.
When the iPhone is connected using a USB
hub, etc., an Apple CarPlay connection may not
be established. Connect the lightning cable to
USB the port directly.
After checking all of the above, try to establish
an Apple CarPlay connection. (P.52)
As the system is not designed to play video
through Apple CarPlay, this is not a malfunc-
tion.
The system may muted or the volume may be
low. Increase the system volume.
Solution