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Troubleshooting
If Damage is Suspected
If a problem appears, check the following trouble
shooting guide first and perform whatever action is
necessary to solve the problem. If the problem persists,
turn off the printer and consult your Sony dealer.
Symptom
Possible causes and remedies
Nothing appears in the
The POWER switch of the printer is
printer window
not set to ON.
display.
tSet the POWER switch of the
printer to ON. If the POWER
switch is set to ON, set it to OFF
once, then to ON again (page 10).
The connections may not be correct.
tMake the connections correctly
(page 8).
The printer does not
An error message appears on the
print.
printer window display.
tTake the measures recommended in
"Error Messages" (page 20).
If the Paper Jams
If the paper jams, printing stops and an error message
stating "CHECK PAPER AND PUSH [EXEC]" or
"REMOVE PAPER AND PUSH [EXEC]" appears on
the printer window display. Follow the steps below to
remove the jammed paper.
Note
Be careful not to hurt you when you touch the inside of
the printer, while removing the paper jammed inside the
printer.
1
Press the EJECT TRAY button to remove the paper
tray.
Press the EJECT TRAY button.
Notes
• If any printouts have been ejected on the paper
tray, remove them first before removing the paper
tray.
• If there is a piece of paper that has been sent out
halfway from the paper tray, slowly pull it back
into the paper tray.
2
Remove the jammed paper.
If you find a piece of paper jammed around
the paper outlet:
Pull the jammed paper toward you slowly.
If you find a piece of paper jammed near the
bottom:
To pull out the jammed paper, proceed as follows.
1 Remove the tray guide cover.
21
Troubleshooting
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