General Question - Korenix JetWave 2111 Series User Manual

Chapter 6 Troubleshooting
This chapter provides troubleshooting procedures for basic problems with the JetWave 2111/2411.
For warranty assistance, contact your service provider or distributor for the process.

6.1 General Question

6.1.1 How to know the MAC address of the Gateway?
MAC Address distinguishes itself by the unique identity among network devices. There are two
ways available to know it.
Each device has a label posted on the side of the AP. There are MAC addresses for Ethernet and
Radio interfaces. On the Web-based management interface, you can view the MAC Address from
"Status" -> "Information". You can also see this in CLI or SNMP OID.
6.1.2 What if I would like to reset the unit to default settings?
You may restore factory default settings by click the "Reset" button above 7 seconds. By press
Reset button, you will reset the IP address to default IP 192.168.10.1.
Or you can reset the unit to default setting in Web GUI. You can reserve the IP address setting.
6.1.3 What if I can not access the Web-based management interface?
Please check the followings:

Check whether the IP address of PC is correct (in the same network segment as the unit)

Login the unit via other browsers such as Firefox, Google Chrome.

Use Korenix View Utility to scan the AP and check/modify the IP address.
 If everything is correct, but, you still can't access the web GUI, we suggest you connect the
console cable to do further checking. Please refer to the pin assignment in hardware
installation chapter.
 Check whether the power supply is OK; Try to power on the unit again. If the web GUI can't
be accessed issue occurred again, please contact our technical service engineer. We may
ask you connect console cable and provide us more information.
JetWave 2111/2411 Series User Manual
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