Troubleshooting - Sony HANDYCAM HDR-CX100 User Manual

Troubleshooting

Troubleshooting
If you run into any problems using your
camcorder, use the following list to
troubleshoot the problem. If the problem
persists, disconnect the power source and
contact your Sony dealer.
Overall operations/Easy Handycam operation
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........................................................................... p. 90
Batteries/power sources ................................ p. 91
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LCD screen ...................................................... p. 91
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"Memory Stick PRO Duo" media ................. p. 91
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Recording ......................................................... p. 92
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Playback ........................................................... p. 93
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Playing back images stored on "Memory
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Stick PRO Duo" media on other devices ..... p. 94
Editing movies/photos on your camcorder... p. 94
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Playback on the TV ........................................ p. 94
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Dubbing/Connecting to other devices ......... p. 94
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Functions that cannot be used simultaneously
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........................................................................... p. 94
Notes before sending your camcorder
for repair
Your camcorder may be required to initialize

or change the current internal memory of your
camcorder, depending on the problem. In the
event of this, the data stored on the internal
memory will be deleted. Be sure to save the
data on the internal memory on other media
(backup) before sending your camcorder for
repair (p. 56, see Operating Guide too). We
will not compensate you for any loss of internal
memory data.
During repair, we may check a minimum

amount of data stored on the internal memory
in order to investigate the problem. However,
your Sony dealer will neither copy nor retain
your data.
Overall operations/Easy Handycam
operation
The power does not turn on.
Attach a charged battery pack to the

camcorder (p. 17).
The plug of the AC Adaptor has been

disconnected from the wall outlet (wall
socket). Connect it to the wall outlet (wall
socket) (p. 17).
The camcorder does not operate even
when the power is set to on.
It takes a few seconds for your camcorder to

be ready to shoot after the power is turned on.
This is not a malfunction.
Disconnect the AC Adaptor from the wall

outlet (wall socket) or remove the battery
pack, then reconnect it after about 1 minute.
If the functions still do not work, press RESET
(p. 7) using a pointed object. (If you press
RESET, all settings, including the clock setting,
are reset.)
Buttons do not work.
During Easy Handycam operation, the
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following buttons/functions are not available.
Playback zoom (p. 40)
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To turn on and off the LCD backlight (p. 34)
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The (OPTION) button is not displayed.
The OPTION MENU cannot be used during

Easy Handycam operation.
The menu settings have changed
automatically.
During Easy Handycam operation, nearly all

the menu items will be automatically set to the
default settings.
Some menu items, such as [

retain the settings that were made before Easy
Handycam operation.
During Easy Handycam operation, some
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menu items are fixed as follows.
[REC MODE]: [HD SP] or [SD SP]
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[FRAME SETTING]: [ON]
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[DATA CODE]: [DATE/TIME]
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Some menu items retain the setting made
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during Easy Handycam operation even after
Easy Handycam operation is finished.
The following menu items return to the

default settings in more than 12 hours after
you close the LCD screen.
90
IMAGE SIZE],