Motorola Workflow - Motorola G24 Developer's Manual

Service
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Product name (G24)
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Software version of the unit (ATI3 command) or model number
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PCB version (located on the PCB near the RF connector)
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Severity of the problem
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Problem description, including:
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Answers to the following questions:
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In addition to the information requested above, send the following AT commands and the
HyperTerminal log with the responses:
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AT+CMEE=2 //
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AT+CPIN? //
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AT+CREG? //
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AT+CSQ //
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AT+CGSN //
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ATI3 //
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AT\S //
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AT+CMER=0,0,1,1 //

Motorola Workflow

The help desk uses the following workflow when responding to new calls:
1. Each new call is registered in the help desk data base.
2. The help desk immediately notifies the customer with the help desk system record number
for each issue.
3. A champion is assigned to be responsible for the new call, from arrival to closing.
4. During this time, the champion updates the help desk system with the progress of the
resolution process.
5. The champion is the contact to the customer and the engineering team, and coordinates
activities that are required to solve the problem.
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Email address
Operator name
Type of SIM card (for example, Test, Pre-paid, or 5v/3v/1.8v)
Setup Configuration (such as Developer Board, handset, host, connections, and so on)
Detailed scenario from startup
Log of all the commands and the responses, beginning from startup
Was the same scenario tested on the Developer Board and the PC to reproduce the problem?
How many units do you have, and how many of them have this problem?
How often does the problem recur?
to get textual error message
to get SIM card status
to see if the TXVR is registered to the network
to get the signal strength (RX level)
to read the IMEI number of the unit
to get the software version of the TXVR
to get the setting of basic AT commands
to get messages and indicators from the handset display to the DTE
Developer's Kit April 1, 2006