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Troubleshooting - Honeywell CNI4 Operating And Installation Manual

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8 Troubleshooting

8 Troubleshooting
Connect the CNI4 device to MasterLink, and download diagnostic logs to troubleshoot the following
issues:
Error
Error Description
Codes
150
Firmware upgrade image is not
valid
153
Firmware upgrade packet
sequence mismatch
154
Firmware upgrade fail due to
invalid packet size
155
Firmware upgrade fail due to
flash write error
156
Firmware upgrade fail due to
flash read error
157
Firmware upgrade sequence
number out of range
158
Firmware upgrade fail due to low
battery
159
Firmware upgrade fail due to
image checksum error
160
Firmware upgrade fail due to
data packet checksum error
162
No Diagnostic records found
164
Microprocessor Watchdog Reset
occurred
172
External OTA flash segment erase
fail
174
OTA flash write failure
175
Data flash read failure
176
OTA flash read failure
177
Configuration data checksum
error
180
Client certificate key is invalid
181
Server certificate key is invalid
184
Client certificate expired
Troubleshooting Recommendations
Firmware binary may be corrupted. Check for the right
firmware from the release package
Re-initiate firmware upgrade using MasterLink. Upgrade
will resume from where it stopped
Check the max packet size in MasterLink
Retry firmware upgrade. If problem persists, replace the
hardware
Retry firmware upgrade. If problem persists, replace the
hardware
Re-initiate firmware upgrade using MasterLink. Upgrade
resumes from where it stopped
Wait (1-4 hrs ) for the Super capacitor to recharge. After
that, retry the firmware upgrade.
Firmware binary may be corrupted. Check for the right
firmware from the release package
Re-initiate firmware upgrade using MasterLink. Upgrade
will resume from where it stopped
Perform a Time Sync before pulling Logs
If problem persists, replace the hardware
In case of multiple occurrences, perform a reset. If problem
still persists, replace the hardware.
If problem persists, replace the hardware
In case of multiple occurrences, perform a reset. If problem
still persists, replace the hardware.
Retry firmware upgrade. If problem persists, replace the
hardware
In case of multiple occurrences, perform a reset. If problem
still persists, replace the hardware.
Client certificate is not valid or corrupted. Reload valid
client certificate key.
Server certificate is not valid or corrupted. Reload valid
server certificate key.
Send certificates for renewal
Honeywell
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