Customer Support - Siemens SIMATIC HMI Series System Manual

Service and Support

4.2 Customer support

4.2 Customer support
Customer Support and Technical Support
You can reach the SIMATIC hotlines at the times specified in the following table. The SIMATIC
hotline employees speak German and English. The Authorization hotline offers French, Italian
or Spanish customer support in addition to German and English.
Technical support
Nuremberg
Service HoursMonday - Friday, 8:00 to 17:00 (CET/CEST)
Phone
Fax
E-mail
An overview of the Technical Support is available at the following URL:
● https://support.industry.siemens.com/cs/ww/en/sc/2090
support.industry.siemens.com/cs/ww/en/sc/2090)
Automation Value Card (AVC)
The Automation Value Card (AVC) provides extended Technical Support and is available 24
hours every day of the week. Information on the AVC can be found at the following URL:
● https://support.industry.siemens.com/cs/ww/en/sc/2021
support.industry.siemens.com/cs/ww/en/sc/2021)
SIMATIC Customer Online Support
Service and Support
An overview of the support offering for our products is available at the following URL:
● https://support.industry.siemens.com/ (https://support.industry.siemens.com/cs/ww/en/)
In Product Support, for example, you will find downloads of firmware updates, service packs
and useful utilities.
Online Help is available so that you can successfully use the Support offering. Open the Online
Help by selecting the corresponding button on the Internet site or at the following URL:
● https://support.industry.siemens.com/cs/helpcenter/en/index.htm
support.industry.siemens.com/cs/helpcenter/en/index.htm)
The app is available for mobile Siemens Support:
● https://support.industry.siemens.com/cs/sc/2067
cs/ww/en/sc/2067)
118
(GMT +1:00)
+49 (0)911 895 7222
+49 (0)911 895 7223
https://support.industry.siemens.com/My/ww/en/requests
support.industry.siemens.com/My/ww/en/requests)
(https://
(https://
(https://
(https://
(https://support.industry.siemens.com/
WinCC: General information and installation
System Manual, 02/2017, A5E40840020-AA