Personal Greetings - Samsung SVMi-8 Technical Manual

5

PERSONAL GREETINGS

The options available in this menu will be determined by your System Administrator,
and not all of them may be available to you. In the simplest systems, only a mailbox
greeting will be available. Additional greetings may be accessible in more complex
systems.
Your Personal Greeting will be played every time someone dials your extension and
you do not answer.
You may record up to nine Personal Greetings, and you may assign any one of them
to be active.
There are several different 'Call Coverage' conditions to which you may assign any
of your nine greetings. This will allow different greetings to play depending on the
type of call, or the condition of your telephone.
The Call Coverage conditions that you can assign specific greetings to are selected
by the following digits:
1 Primary No Answer Greeting
Used when in your office, away from your desk or during the period you are
scheduled available.
This option is available only if the Administrator has assigned you the 'Basic
Greeting' feature.
Example: "Hi this is John Smith. I'm sorry I am not available to answer your
call. If someone else can help you, please enter the extension number now. Or,
to leave me a message, press 1."
2 Busy Greeting
Used when talking to someone on your extension or the telephone at your
Designated Location.
This option is available only if the Administrator has assigned you the 'Busy
Greeting' feature.
Example: "Hi, this is John Smith. I'm on another line right now. Please choose
from the following options."
12
3 Call Blocking Greeting
Used while Call Blocking is enabled.
This option is available only if the Administrator has assigned you the 'Call
Blocking' feature.
Example: "Hi, this is John Smith. Sorry I missed your call, but I'm going to be
out of the office for the next few hours. Please choose from the following
options."
4 Night Greeting
Used during the time period you are NOT scheduled available, usually after
business hours during the evening and at night.
This option is available only if the Administrator has assigned you the 'Auto
Night Intercept' feature.
Example: "Hi, this is John Smith. I've left the office for the evening. Please
choose from the following options."
5 Call Screening Greeting
Used while Call Screening is enabled, you REJECT a caller after listening to the
caller's record name.
This option is available only if the Administrator has assigned you the 'Call
Screening' feature.
Example: "Hi, this is John Smith. I'm sorry, but I just cannot speak with you at
this time. Please choose from the following options."
You may also edit each one of the greetings (1-9).
6 Edit Personal Greetings
Follow the instructions to record your greeting message. When you are done
recording your message, you will be able to listen to the message you recorded,
save the message you recorded and return to the previous menu, record the
message again, or exit without saving the message.
Note: If you record only the greeting assigned to the No-Answer Call Coverage
Condition, then that greeting will play to callers for all Call Coverage Conditions
(No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case, the salu-
tation part of the greeting should be very general.
13