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Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this washer.
OCCURRENCE
NOISE
Rattling and clanking noise.
Thumping sound.
Vibrating noise.
OPERATING
Washer does not start.
Washer won't spin.
Residue left in drum.
WATER
Wash load too wet after spin.
Water does not enter
washer or it enters
slowly.
Warm or hot water is not hot
enough.
Water in washer does not drain
or drains slowly.
Water leaks.
Incorrect wash and rinse
temperatures.
Water is entering washer but
tub does not fi ll.
Water is present in tub after
wash cycle is complete.
The drain and spin cycles did
not occur.
POSSIBLE CAUSE
Foreign objects such as coins or safety pins may be
in tub or pump.
Belt buckles and metal fasteners are hitting wash
tub.
Heavy wash loads may produce a thumping sound.
This is usually normal. If sound continues, washer is
probably out of balance.
Washer is not resting fi rmly on fl oor.
Foam shipping support has not been removed dur-
ing installation.
Wash load unevenly distributed in tub.
Washer lid is open.
Electrical power cord may not be plugged in or con-
nection may be loose.
House fuse blown, circuit breaker tripped, or a
power outage has occurred.
Water supply faucets are not turned on.
Motor is overheated. Washer motor will stop if it
becomes overheated.
Lid is not completely closed.
Heavily soiled items.
Washer is overloaded.
Load is out of balance.
Drain hose is kinked.
Washer lid is open.
Water supply is not adequate in area.
Water supply faucets are not completely open.
Water is being used elsewhere in the house.
Water inlet hoses are kinked.
Hot water heater is set too low or is a distance
from washer.
Hot water is being used elsewhere in the house.
Drain hose is kinked or clogged.
Loose fi ll hose connection at faucet or washer.
House drain pipes are clogged.
Hot and cold water hoses are connected to wrong
supply faucets.
Drain hose standpipe is incorrect height.
Lid lock malfunction.
Lid lock malfunction.
AVOID SERVICE CHECKLIST
SOLUTION
Stop washer and check drum. If noise continues after washer is
restarted, objects may be in pump. Call your authorized servicer.
To prevent unnecessary noise and damage to tub, fasten fasteners
and turn items inside out.
Stop washer and redistribute wash load.
Move washer so it rests fi rmly on fl oor. Adjust leveling legs. See
INSTALLATION INSTRUCTIONS for details.
See INSTALLATION INSTRUCTIONS for removing foam shipping
support.
Stop washer and rearrange wash load.
Close washer lid. The washer will not operate when the lid is open.
Make sure plug fi ts tightly in wall outlet.
Reset circuit breaker or replace fuse. Do not increase fuse capac-
ity. If problem is a circuit overload, have it corrected by a qualifi ed
electrician. If problem is a power outage, call local electric company.
Turn on water supply faucets.
Wait for the motor to cool down before attempting to restart.
Close washer lid. The washer will not operate when the lid is open.
Wipe tub with a nonabrasive household cleanser, then rinse. Shake or
brush excess dirt and sand from items before washing
Do not overload washer. See Washing Procedures.
Rearrange load to allow proper spinning.
Straighten drain hose.
Close washer lid. The washer will not operate when the lid is open.
Check another faucet in the house. Wait until water supply and
pressure increase.
Fully open hot and cold faucets.
Water pressure must be at least 10 psi (69 kPa). Avoid running
water elsewhere while washer is fi lling.
Straighten hoses.
Measure hot water temperature at nearby faucet with candy or
meat thermometer. Water temperature should be at least 120°F
(50°C). Adjust water heater as necessary.
Avoid using hot water elsewhere before or during washer use.
There may not be enough hot water available for proper cleaning. If
problem persists, your hot water system may be unable to support
more than 1 use at a time.
Clean and straighten the drain hose.
Check and tighten hose connections. Ensure rubber sealing washers
are installed.
Unclog drain pipes. Contact plumber if necessary.
Connect hot water hose to hot water faucet and cold water hose to
cold water faucet.
Standpipe must be a minimum of 36" (90 cm) high to prevent
siphoning. See INSTALLATION INSTRUCTIONS.
Do not bypass lid lock. Call your authorized servicer.
Do not bypass lid lock. Call your authorized servicer.
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