Security Systems
From
ST-VS/MKP-L3
Trouble shooting
Camera does not power up – LEDS don't light on the camera
Check the if power budget is exceeded (total 115W for 8PoE network 2000, 130W
for network 2000/3000 or 200W for network 5000 model)
Check the model is in the supported list
Check the cable
Connected camera not found in the device list
Camera can take 2 mins to boot after it is connected to the DIVAR
Camera is not set to DHCP (factory default)
Camera firmware is not supported. Please update to a version specified in the
supported device list
DIVAR firmware is not up to date. Please check the firmware version and update if
needed.
Display is 4:3 images HD 16:9 images are squeezed
Local display only supports 4:3 1280x1024 max image size
Motion detection from the camera is not working
Refer to the motion detection configuration guide
Note VMD status is not sent to the NVR when the VMD configuration menu is open
on the camera
Cannot see the VMD configuration page in the camera web page
Make sure to use Internet Explorer 10 or later. Active-X must be enabled. Note
installing Active-X plug-in can take a few minutes
Our Reference
Tel
n.a.
Eindhoven
8 November 2017
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