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Troubleshooting
How can I test my Internet connection?
1
Be sure Obtain an IP address automatically is selected on the computer and that an
IP address is assigned.
2
Click Start and Run.
3
In Windows 98 or ME, in the Open field, type command and press Enter or OK.
In Windows 2000 or XP, type cmd.
4
In the Command window, type ipconfig. Text similar to the following is displayed:
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection specific DNS suffix
IP Address. . . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
5
Verify that your PC's IP address is displayed.
6
Type ping RSG2500-IP-address and press Enter.
If you receive a reply, your computer is connected to the RSG2500. Continue with
step 7.
If you do not receive a reply, if there is another computer on the network, repeat
steps 1 to 4 on that computer to verify that the first computer is not the cause of the
problem. Your computer Default Gateway's IP address may also be your RSG2500
IP address. Verify the RSG2500's IP address by logging on to the RSG2500
Configuration Utility and reviewing the IP Address field on the LAN Page.
7 Start a Web browser and attempt to view a website; for example
www.google.com. If this works, your Internet connection is fine. Otherwise, contact your
service provider.
I cannot browse past the first screen of the Configuration Utility.
Sometimes, especially when upgrading, some leftover files may be in your Internet cache.
In Internet Explorer, to clear your cache, choose Internet Options from the Tools menu
and click Delete Files. Then, restart your RSG2500.
RSG2500
. : xxx.xxx.xxx.com
www.yahoo.com
Section 4
or
4-3
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