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Chapter 4. Running tests and diagnostics
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Toshiba Diagnostics for POS Systems and Peripherals
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Toshiba Diagnostics for the Ethernet Printer
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This chapter describes the diagnostics tools, offline tests, and troubleshooting
procedures for the SureMark 4610 Models 1NR, 1NA, and 1ND printers.
Attention:
For firmware and driver updates, refer to SureMark 4610 Printers:
Programming Guide for Models 1xR and 2xR, GA27-5005.
The Toshiba Diagnostics for POS Systems and Peripherals package, available from
the Toshiba Global Commerce Solutions support website, can be used for
diagnosing problems with the printer and for configuring and maintaining the printer
using included utilities. The website contains information on downloading and
installing the package.
The diagnostic package provides tests for the various components and functions of
the printer. It also provides utilities to load printer firmware, logos, messages, and
fonts as well as utilities for configuring the printer. These are found by clicking the
POS I/O Devices and Utilities buttons on the main selection panel.
The Toshiba Diagnostics package can be used with an Ethernet printer by following
these instructions:
1. Disconnect the printer from the store LAN.
2. Connect the printer to a laptop containing the diagnostics package. It may be
necessary to have your own LAN cable to connect the printer to the laptop.
3. Insert the Toshiba Diagnostics memory key into a USB port on the laptop.
v The printer should already have power from a power brick when the
Ethernet card is in the printer.
4. Prepare the printer for a diagnostics session by performing these steps:
a. Open the paper cover on the printer.
b. Press the power button to power the printer off and on again.
c. Close the paper cover.
d. Press and hold the paper feed button while the printer is powering up.
e. The Offline Selection Menu is printed.
f. Select Choose Emulation Mode....2 by pressing the paper feed button
twice and holding down the same button on the third time.
g. The Emulation Mode menu is printed. The printer should be in native mode
at this point.
h. Select Diagnostics Mode....1 by pressing paper feed button once and
holding down the same button on the second time. This mode will only be
seen if the printer has the Ethernet card in the printer.
i. When finished, exit the Offline Menu by pressing the paper feed button
once.
5. Boot the laptop with the Diagnostics key inserted.
6. In Toshiba Diagnostics, select either POS I/O Devices or Utilities.
7. Click the ADD DEVICE button at the bottom of the screen.
8. Select ADD A NETWORK PRINTER and follow the instructions.
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