Chapter 6; Troubleshooting - Zte ZXV10 W300 User Manual

C h a p t e r

Troubleshooting

This chapter describes how to troubleshoot problems when installing
and using a W300. For any problems not addressed here; contact
the service provider for help.
T 4 T
A B L E R O U B L E S H O O T I N G
Problem
The power indicator
is OFF when the
device is powered
on.
The DSL indicator is
OFF when the
telephone line
connected.
When the telephone
line is connected,
the DSL indicator is
in slowly flashing
status.
The LAN indicator is
OFF when the
Ethernet cable
connected.
WLAN is unable to
be connected
PC is unable
access the network
6
Troubleshooting
Make sure to use the power adapter included in the
package. Make sure that the adapter is connected properly
to the device and the power outlet.
Make sure to use a standard telephone line (e.g., the
companion telephone line). Make sure that the lines are
is connected properly. Check all the port connections. Wait for
60 seconds for the device to establish an ADSL connection.
It indicates the connection failure between the device and
the office-end DSLAM. Please make sure that the lines are
connected properly. If a telephone is required to be installed
in front of the splitter, make sure to install a voice filter
properly.
Make sure that the Ethernet cable is connected properly to
the computer and the W300 router. Make sure that the
is
device and computer are all powered on.
Make sure that the Wi-Fi indicator is ON. Make sure that the
wireless network adapter is set properly. Check the network
name, encryption mode, and encryption key to make sure
that they are matched the settings of the W300 router.
Use the ping command to check if the IP address of the
network port of the W300 (192.168.1.1 by default) can
be pinged through from the computer. If it cannot be
pinged through successfully,
connection and whether the indicator status is normal.
It is recommended that the local IP address and DNS
to server address are set to be obtained automatically.
It is recommended to close all the running firewall and
VPN software.
It is required to disable the proxy server setting of the
Web browser (e.g., IE).
The failure reason may be that the office-end devices of
the ADSL service provider are being upgraded or in
maintenance.
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check the Ethernet
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