Returning The Module For Service - HP 83491A User Manual

Reference

Returning the Module for Service

Returning the Module for Service

The instructions in this section show you how to properly return the module
for repair or calibration. Always call the HP Instrument Support Center first to
initiate service before returning your module to a service office. This ensures
that the repair (or calibration) can be properly tracked and that your module
will be returned to you as quickly as possible. Call this number regardless of
where you are located. Refer to "Hewlett-Packard Sales and Service Offices"
on page 4-24 for a list of service offices.
HP Instrument Support Center . . . . . . . . . . . . . . . . . . . . . . . . . (800) 403-0801
If the module is still under warranty or is covered by an HP maintenance con-
tract, it will be repaired under the terms of the warranty or contract (the war-
ranty is at the front of this manual). If the module is no longer under warranty
or is not covered by an HP maintenance plan, Hewlett-Packard will notify you
of the cost of the repair after examining the unit.
When an module is returned to a Hewlett-Packard service office for servicing,
it must be adequately packaged and have a complete description of the failure
symptoms attached. When describing the failure, please be as specific as pos-
sible about the nature of the problem. Include copies of additional failure
information (such as the instrument failure settings, data related to module
failure, and error messages) along with the original cal data disks and the
module being returned.
Preparing the module for shipping
1 Write a complete description of the failure and attach it to the module. Include
any specific performance details related to the problem. The following
4-21