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6 Troubleshooting

Warning
Risk of electric shock. Never remove the casing of the player.
To keep the warranty valid, never try to repair the player yourself.
If you have problems using this player, check the following points before you request service. If you still
have a problem, register your player and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model and serial number of this player. The model
number and serial number are on the back of this player. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
No picture.
Refer to the TV user manual for how to select the correct video input channel.
If you have turned on the progressive scan or changed a TV system setting, switch back to the
default setting: 1) Press to open the disc compartment. 2) Press DISC MENU (for progressive
scan) or SUBTITLE (for TV system).
No picture on HDMI connection.
If this player is connected to an unauthorized display device, the audio/video signal cannot be
output.
If the HDMI cable is faulty, replace it with a new HDMI cable.
If you have changed the setting for HDMI video resolution, switch to its default mode.
No sound output from the TV.
Make sure that the audio cables are correctly connected between this player and the TV.
No sound on HDMI connection.
If the connected device is non-HDCP compliant or only DVI-compatible, no sound can be heard
from the HDMI output.
Make sure that [HDMI Audio] is set to [On].
No sound during DivX video playback.
The audio codes are not supported.
No audio output from the loudspeakers of the connected external audio device (for example, stereo
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Make sure that the audio cables or coaxial cable are correctly connected.
Switch the external audio device to correct audio input source.
Disc cannot be read.
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18
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