Button Lockouts; Contacting Support; Preparing To Call Technical Support - HP HC270cr User Manual

Problem
Power Button Lockout is
displayed.
Power Voltage

Button lockouts

Holding down the power button or
You can restore the functionality by holding the button down again for ten seconds. This functionality is only
available when the display is powered on, displaying an active signal, and the OSD is closed.

Contacting support

To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also find information on how to contact HP and open a support case.

Preparing to call technical support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
Display model number
●
Display serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
●
26 Chapter 3 Support and troubleshooting
Possible Cause
The display's Power Button Lockout
function is enabled.
Interruption Note
Menu button for ten seconds will lock out the functionality of that button.
Solution
Press and hold the power button for 10 seconds to unlock the
power button function.
An imaging system displays an image that could be altered,
but in a way that would not affect the diagnosis or treatment.