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Issue 5, June 1999
much like a CACH EKTS line key. Whereas a typical CACH EKTS
line key contains only one CACH 10 and will only make or answer
calls on this CACH 10, a Multiple CA key can make or answer calls
on any of jts defined CACH IDs.
A possible use of the Multiple CA key is in a group of users sharing
the same call appearances on a Multiple CA key on each phone.
When a call comes in to the group. the first person to answer the
call owns it, and the other phones are free to accept future calls or
make outgoing calls on the Mulliple CA key.
The' Automatic privacy feature (refer to Privacy for EKTS Calls)
should have been enabled in the central office switch for all the
Multiple CA call appearances. With Automatic privacy set, when a
user answers a call on his Multiple CA key, the call automatically
disappears from Multiple CA keys on other phones in the group.
Logging CACH EKTS Calls
The Call Logging feature in an Optiset terminal used as a CACH
EKTS phone logs only unanswered calls to the prime line.
EKTS Functions On Your Optlset Terminal
Answering Incoming Calls
In both Line Hold and Line Preview modes, you can answer a call
by lifting the handset; pressing the Speaker, Headset, or Connect
key; or selecting the Answer menu option. When multiple incoming
calls are alerting on a CACH EKTS terminat and no call is active,
calls will be answered according to one of the following priority
schemes:
• If Off Hook Result is set to Answer Any Call. calls are
answered in the following order:
1.
The preselected call, if any.
2. The oldest call.
3. The oldest Automatic Callback (ACB) call.
• If Off Hook Result is set to Answer Prime Line Only, calls are
answered in the following order:
Issue 5, June 1999
1. The preselected call on the prime line, if any.
2. The oldest call on the prime line.
3. The oldest ACB calion the prime line.
If
any call is active when incoming calls are received, lifting the
handset; pressing the Speaker, Headset, or Connect key; or
selecting the Answer menu option disconnects the active call.
Incoming Calls on a Multiple CA Key
When an incoming call is directed to a CACH 10 contained in a
MUltiple CA key, and a call is already active or alerting on this key,
the new incoming call will not appear on the phone. The incoming
call will ring on other phones where a MUltiple CA key containing
this CACH 10 is idle, or where a line key with this CACH 10 is idle.
When the active call on the Multiple CA key becomes idle, if the
other call has not been answered by any other phone. it will start
ringing on the Multiple CA key. If the other call was answered by
another phone without enabling Privacy, the Multiple CA Status light
will blink in the EKTS associated cadence.
If an incoming call is directed to a CACH 10 contained in a Multiple
CA key, and this key is showing an EKTS associated call, the new
call will take priority over the EKTS associated call and alert on the
Multiple CA key.
If an incoming call is directed to a CACH 10 contained in a Multiple
CA key, and this key is showing an ACB call. the new call will take
priority over the ACe call and alert on the Multiple CA key.
When an Incoming call is directed to a CACH 10 contained in a
Multiple CA key, and the Multiple CA key is idle (Status light off),
the new call will be treated like a regular incoming call to a CACH
EKTS line. The Status light next to the Multiple CA key will flash.
The ringing tone will be played unless the ringer is turned off for the
Multiple CA key or the global "Ringer off" feature Is turned on.
While the phone is ringing, if another phone with a shared CACH 10
answers this call, the Multiple CA Status light is turned off and the
call disappears from the phone.
This is different from a CACH
EKTS line where the Status light would be set to the CACH EKTS
associated call cadence.
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