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Siemens Hicom 118 Operator's Manual

Siemens telephone operators guide hicom 118
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Hicom 118
Operators Guide

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  Summary of Contents for Siemens Hicom 118

  • Page 1 Hicom 118 Operators Guide...
  • Page 3: Table Of Contents

    Hicom 118 Operators Guide Introduction ... 4 Handsfree Operation ... 6 Answering an Incoming Call ... 7 Accept Camp-on / Answer 2nd Call ... 8 Extend Call to Free Extension ... 9 Extend Call to Busy Extension ... 10 Recalls to Switchboard ... 11 Extension Calls Switchboard ...
  • Page 4: Introduction

    Yes Key Forward Scroll Key Backward Scroll Key The Siemens optiset E Digital Feature telephones operate via a Menu- controlled User Guidance Display System. The display will automatically offer you a choice of the available options most suited to the task you are about to carry out.
  • Page 5 Introduction - Cont’d Glossary - Light Emitting Diode Shuttle - Alternating between calls - Direct Destination Select (External number) - Direct Station Select (Extension number with busy and ringing indication)
  • Page 6: Handsfree Operation

    Handsfree Operation Your Hicom is automatically handsfree. WHAT YOU HAVE TO DO To change from handsfree to handset. Call in progress Lift handset You are engaged on a call via handset and want to revert to handsfree. Hold SPEAKER key down and replace handset To disconnect call Depress RELEASE key...
  • Page 7: Answering An Incoming Call

    Answering an Incoming Call WHAT YOU HAVE TO DO Lift handset To transfer the existing call:- Depress relevant Ext No key and RELEASE key or replace handset WHAT HAPPENS from:external external enquiry? 00:00:10 (call timer) enquiry? You are now connected to the caller.
  • Page 8: Accept Camp-On / Answer 2Nd Call

    Accept Camp-on / Answer 2nd Call You have answered an incoming call and wish to hold the call on the switchboard in order to answer a 2nd call. WHAT YOU HAVE TO DO Depress Transfer Second Call Depress Ext No key (e.g. 12) Replace handset Held call rings switchboard Lift handset...
  • Page 9: Extend Call To Free Extension

    Extend Call to Free Extension WHAT YOU HAVE TO DO Depress Ext No key (e.g. 12) Depress RELEASE key or replace handset Announce Call Depress Ext No key (e.g. 12) Wait until extension answers, announce call, then depress RELEASE key or replace handset WHAT HAPPENS return to held call? call transferred...
  • Page 10: Extend Call To Busy Extension

    Extend Call to Busy Extension WHAT YOU HAVE TO DO Inform caller that extension is busy. Depress busy Ext No key (e.g. 12) Depress RELEASE key WHAT HAPPENS Extension key is on return to held call? Call is extended to extension call transferred Caller is now camped on to busy extension and will hear music.
  • Page 11: Recalls To Switchboard

    Recalls to Switchboard An extended call will recall to the switchboard after 30 seconds if the extension has not answered or is still busy. WHAT YOU HAVE TO DO Lift handset If recall is due to: 1. No reply from extension 2.
  • Page 12 WHAT YOU HAVE TO DO You now have 3 options: 1. Re-extend to same extension 2. Extend to a new extension 3. Caller will call again. 1. Depress Ext No key Depress RELEASE key 2. Depress new Ext No key Depress RELEASE key 3.
  • Page 13: Extension Calls Switchboard

    Extension Calls Switchboard WHAT YOU HAVE TO DO Lift handset Switchboard Calls Extension WHAT YOU HAVE TO DO Depress Ext No key When the extension answers WHAT HAPPENS flashes from: 12 enquiry? You are now connected to ext 12 WHAT HAPPENS set callback? Ext.
  • Page 14: Outgoing Call From Switchboard

    Outgoing Call from Switchboard WHAT YOU HAVE TO DO Depress 0 Key in required number e.g. 407-4111 Extend call to extension Depress Ext No key (e.g. 12) Announce call and then Depress RELEASE key or replace handset Last Number Redial The system automatically stores the last external number dialled from the switchboard.
  • Page 15: Call Intrusion

    You have a call for a busy extension and wish to intrude (break-in). WHAT YOU HAVE TO DO Depress busy Ext No key (e.g. 12) Depress INTRUSION key Inform extension of waiting call Depress RELEASE key Call Intrusion WHAT HAPPENS return to held call? intrusion:12 return to held call?
  • Page 16: Way Conference

    3 Way Conference The system allows for a 3 way conference with 2 external or 2 internal parties and the switchboard. You are engaged on an external call and wish to include another party. WHAT YOU HAVE TO DO Depress Dial 0 plus external number Wait for answer Dial internal number (e.g.
  • Page 17 3 Way Conference - Cont’d The Operator, or Initiator, may exclude any party from the conference. WHAT YOU HAVE TO DO Exclude 1st Party Depress once Depress Exclude 2nd Party Depress twice Depress Control of the conference can be handed over from the Initiator to an internal party.
  • Page 18: Call Forwarding / Divert

    Call Forwarding / Divert This feature allows for 3 types of forwarding of calls for the switchboard to be diverted to any extension of your choice. WHAT YOU HAVE TO DO Depress DIVERT key Depress Enter required Ext No (e.g. 18) Depress Cancel Forwarding Depress DIVERT key (or #1)
  • Page 19: Central Abbreviated Dialling

    Central Abbreviated Dialling The system stores a maximum of 256 telephone numbers (100-355). The switchboard, or authorised extensions, may access any of these numbers. WHAT YOU HAVE TO DO Programme Enter code 95 Depress Depress Depress Depress Enter required External Tel. No.
  • Page 20 DIALLED NUMBER - wait whilst the system dials the number The system will dial the required external number, the time taken will vary according to the type of main exchange to which your Hicom 118 is connected. 7100 - 7355...
  • Page 21: Call Park

    This feature allows you to Park an external call on the Switchboard to be retrieved at any extension or from the Switchboard. There are 10 Park Positions. (0-9 on keypad). WHAT YOU HAVE TO DO You have a call on the line Depress PARK Key Depress Location (e.g.
  • Page 22: Call Back (Internal Only)

    Call Back (Internal only) This feature allows you to activate a Call Back on an extension if it is busy or if there is no reply WHAT YOU HAVE TO DO Call Back (Busy) Depress busy Ext. Key Depress CALL BACK Key When required Ext.
  • Page 23: Set Electronic Lock Code

    Set Electronic Lock Code WHAT YOU HAVE TO DO Enter code 93 Enter default code “00000” Enter new code Enter code again WHAT HAPPENS lock code: SPEAKER SERVICE new lock code: re-enter code: lock code saved > > > >...
  • Page 24: Night Service

    Your night service requirements will be pre-programmed into the system. Activate Depress NIGHT Key Deactivate Depress NIGHT Key Night Service night service - (variant) NIGHT night service: off 14:34 thu. 26 jun. 97. > > >...
  • Page 25: Electronic Lock

    Lock the console Depress LOCK Key Enter Lock code Any attempt to use the console Unlock the console Depress LOCK Key Enter Lock code WHAT HAPPENS code: telephone locked LOCK access denied code: telephone unlocked LOCK > > > >...
  • Page 26: Set Ringer Volume / Tone

    Depress to scroll to Ringer tone Depress Depress + or – to adjust Ringer tone Depress when required tone level is reached WHAT HAPPENS telephone settings ringer volume? ringer volume:1 ringer volume:3 14:34 thu. 26 jun. 97. telephone settings ringer volume?
  • Page 27: Set Handsfree Volume

    Depress + or – to adjust to:- Depress to accept level A call will interrupt the setting process. The data already set will be stored. WHAT HAPPENS telephone settings ringer volume? telephone settings handsfree setting? > quiet room normal room noisy room 14:34 thu.
  • Page 28: Set Time And Date

    Set Time and Date WHAT YOU HAVE TO DO Depress Depress Depress to scroll to Set Time Depress twice Enter Time (e.g. 0940) Depress 4 times Enter Date Depress Depress SERVICE key WHAT HAPPENS system admin: user data? system admin: 1=central abb dial? >...
  • Page 29: Programming Of Keys

    Programming of Keys Spare keys on the optiset E telephone and on the add-on Key Module are available for programming of direct dialling numbers, internal or external. Hicom Function keys These keys are programmable by yourself for any frequently required Hicom features.
  • Page 30: Optiset E Memory

    optiset E memory...
  • Page 31: Electronic Notebook

    Electronic Notebook Programme External Numbers and Names - press MENU key - press - enter required name - press - enter required number (preceded by 0 for external no.) - press - enter additional information (i.e. company name or cell number) - press (up to 5 rows can be used for other information) - press END key to exit Electronic Notebook functions...
  • Page 32 Siemens Telecommunications (Pty) Ltd. Private Bag X71 Halfway House 1685...