Troubleshooting Your Water Optimizer
Below are some simple steps to troubleshoot the most frequent issues our users experience.
If your issue is not listed in this section, or you feel in any way confused, please feel free to
Call us at 1-844-374-6576, or email us at firstname.lastname@example.org.
Issue #1: My Water Optimizer is dispensing slowly.
Solution 1: Check to ensure you home's water line is providing sufficient water pressure.
Solution 2: Something may be restrictng water flow. Is a section of tubing pinched? Are all
of the valves between your water source and the Optimizer open as far as they'll go?
Solution 3: Your filter(s) may need replaced. Filter(s) will slowly become more clogged
by the contaminants they filter out, slowing water flow. The lifespans we list are average,
and may vary greatly for those with abnormaly high contaminants in their water.
Solution 4: If you are using the optional external filter, and have not ascertained whether
or not it is necessary, you can try removing it. Remember, it is only recommended for
scenarios where their are higher than normal levels of large particle contaminants
present, to extend your primary filters lifespan. If such contaminants are not present in
significant quantities, it will be ineffective, and possibly unnecessary.
Solution 5: As a final solution, if your water source doesn't require submicron filtration,
you can swap your primary filter with a Polishing Filter (KMFLTEZ4) that can be
purchased separately from the Kenmore website, Drinkpod.com, and select retailers.
In comparison to the primary ULTRA+3 Filter (KMFLTEZ5) that was included with your
Water Optimizer, it trades off submicron filtration capabilities for a higher flowrate, and
Issue #2: My filter lifespan seems very short.
Solution 1: Are your filters in the wrong order? Review the order in which you've installed
your filters, and ensure they match the correct order shown here,
6. Instructions for moving and replacing filters can be found here,
Your 's Filters" on page
Solution 2: Filters will slowly become more clogged by the contaminants they filter out,
slowing water flow. The lifespans we list are average, and may vary greatly for those
with abnormaly high contaminants in their water.
Troubleshooting Your Water Optimizer 18
"Filter Details" on