Troubleshooting - Sage CREATISTA UNO User Manual

Troubleshooting

Buttons not illuminated
No steam or hot water
No coffee, no water, unusual coffee flow
Coffee is not hot enough
The capsule lever does not close
completely
Leakage (water under the machine)
No coffee flow, water goes directly into
the capsule bucket (despite inserted
capsule)
Buttons flashing
Descale alert LED is on
Machine is ON but ceases to operate
Machine is ON but ceases to operate
Machine turns to OFF mode
- Check the water tank. If empty, fill with portable water.
- Machine turns OFF automatically.
See paragraph on «Energy Saving Concept».
- Press the Ristretto, Espresso, or Lungo button to turn to «ON-mode».
- Press the Ristretto, Espresso, or Lungo button to turn to «ON-mode».
- Check the descale alert LED or the steam wand cleaning alert LED is on. If on,
descale or clean the steam wand.
- Do a manual purge by pressing and holding the Steam button for 3 seconds.
- Check if the water tank is correctly positioned, if empty, fill with potable
water.
- Preheat cup.
- Empty the capsule container.
- Empty drip tray if full.
- Check drip tray is securely inserted.
- Ensure capsule lever is closed.
- Check the water tank. If empty, fill with potable water and brew a coffee.
- Check steam tip for blockages. Use pin cleaning tool stored under the water
tank to unblock each of the holes.
- Descale the machine.
- Turn off the machine.
- Wait 60 minutes and press the Ristretto, Espresso, or Lungo button to turn to
«ON-mode».
- Power machine off by holding the Ristretto, Espresso, or Lungo button.
- Wait 60 minutes and turn on.
- To save energy the machine will turn to OFF mode after 10 minutes of non
use. See paragraph on «Energy Saving Concept».
- Check the outlet: plug, voltage, fuse.
- Check the outlet: plug, voltage, fuse.
- Descale the machine, if necessary.
- Descale the machine, if necessary.
- Check that no capsule is blocked inside the machine (Note: do not put your
finger inside the machine).
- If problem persists, call the Nespresso Club.
- Empty capsule bucket and check that no capsule is blocked inside the
machine. (NOTE: do not put finger inside the machine) If problem persists, call
the Nespresso Club.
- Descale machine, if necessary.
- Complete a Clean Steam Wand cycle, if necessary.
- Visit Nespresso.com or call the Nespresso Club to contact your local service
centre.
- If problem persists, call the Nespresso Club.
- Press Ristretto, Espresso, or Lungo to turn to «ON-mode».
EN
24