Troubleshooting; Set-Up And Configuration Problems - D-Link DWL-G630 Quick Installation Manual

TROUBLESHOOTING

SET-UP AND CONFIGURATION PROBLEMS

1. IF I'vE LOST my CD WHAT CAN I DO?
The CD contains software drivers and manual which can be obtained from D-Link (see Technical
Support below). Windows 7, XP, Vista in most cases will automatically install the correct drivers.
2. IF I'vE FORGOTTEN my WIRELESS ENCRyPTION KEy?
The wireless encryption key is configured at the Wireless Access Point, Router or DSL Modem
Router. If you are unable to obtain your encryption key, the only solution would be to re-configure
your Access Point/Router to use a new encryption key. Please contact your Wireless Access
Point/Router/DSL Modem Router manufacturer.
3. WHy CAN'T I GET A WIRELESS CONNECTION?
- Check that your DWL-G630 is plugged in properly to the Cardbus port or try to plug the
DWL-G630 into another Cardbus port if available.
- The LED on the DWL-G630 should be lit, otherwise there could be a physical fault on the
Cardbus port or the driver is not installed properly.
- Ensure that the wireless settings on the DWL-G630 match the settings on your Access Point/
Router. Please check and confirm your settings for.
Wireless Network Name (SSID)
Wireless Encryption Key
Wireless Security Method (E.g. WEP, WPA2)
- To check whether a Wireless connection has been made, in the Windows System Tray (bottom
right). Red means no valid connections have been made.
- Check that your Internet is working fine on existing computers.
- Ensure that you have followed and completed the software installation process, otherwise,
please re-install the software. The LED on the DWL-G630 should come on after software
installation.
4. WHICH OPERATING SySTEmS DOES THE DWL-G630 SUPPORT?
The DWL-G630 support all popular Operating Systems including Microsoft Windows XP/Vista/
Windows 7.
Note: If you are unable to connect, see the Troubleshooting chapter of the product manual
in the D-Link DWL-G630 Wireless G Notebook Adapter CD
TECHNICAL SUPPORT
United Kingdom (Mon-Fri) website: http://www.dlink.co.uk FTP: ftp://ftp.dlink.co.uk
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am- 05.30pm)
(BT 10ppm, other carriers may vary.)
Ireland (Mon-Fri)
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)
Phone rates: €0.05ppm peak, €0.045ppm off peak times
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DWL-G630