Tyco 3G4010 v4.0 Installation Manual
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Tyco 3G4010 v4.0 Installation Manual

3g (hspa) cellular alarm communicator. lte wireless alarm communicator.
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3G4010 V4.0/LE4010 V5.0
3G (HSPA) Cellular Alarm Communicator
LTE Wireless Alarm Communicator
INSTALLATION MANUAL
Warning: This manual contains information on limitations regarding product use and function and information on the limitations as to liability of
the manufacturer. The entire manual should be carefully read.

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  • Page 1 3G4010 V4.0/LE4010 V5.0 3G (HSPA) Cellular Alarm Communicator LTE Wireless Alarm Communicator INSTALLATION MANUAL Warning: This manual contains information on limitations regarding product use and function and information on the limitations as to liability of the manufacturer. The entire manual should be carefully read.

  • Page 2: Table Of Contents

    Contents Section 1: Introduction 1.1 Features 1.1.1 Technical Specifications 1.2 Identification of Parts Section 2: Installing the 3G4010/LE4010 2.1 C24 Communications Enrollment Section 3: Connecting the 3G4010/LE4010 Section 4: Status LEDs 4.1 Operating Modes 4.1.1 Normal Mode 4.1.2 Service Mode Section 5: Operating Principles 5.1 Simulated Landline Mode 5.2 Panel Transmission Monitoring (PTM)
  • Page 3 3G4010/LE4010 Installation Manual Safety Information IMPORTANT: The equipment is fixed, wall-mounted and shall be installed in the position specified in these instructions (see Figure 1: Parts). The equipment enclosure must be fully assembled and closed, with all the necessary screws/tabs and secured to a wall before operation. Internal wiring must be routed in a manner that prevents: - Excessive strain on wire and on terminal connections - Loosening of terminal;...
  • Page 4 Note: Encryption shall be enabled for active communications. Notes for using Private, Corporate and High Speed Data Networks: Network access and domain access policies shall be set to restrict unauthorized network access, and "spoofing" or "denial of service" attacks. Select the internet service providers that have redundant servers/systems, back-up power, routers with firewalls enabled and methods to identify and protect against "denial of service"...
  • Page 5 3G4010/LE4010 Installation Manual Primary: Compatible listed control unit's land line to central station (primary). Secondary: LE4010 transmission through wireless network to central station. Every 24 hours, a check-in signal must be sent to the central station over the primary dialer. The LE4010 sends a heartbeat test transmission to the supervising station every 24 hours.

  • Page 6: Section 1: Introduction

    Section 1: Introduction Section 1: Introduction This manual covers two communicator models, the 3G4010 and the LE4010. They are referred to throughout this manual as 3G4010/LE4010 unless otherwise indicated. This 3G4010/LE4010 manages transmissions to a central station and can simulate the landline in the event of trouble (e.g., landline down) or even substitute the landline completely in areas where the LTE/3G or 2G cel- lular service is provided and a landline is not available.

  • Page 7: Technical Specifications

    3G4010/LE4010 Installation Manual 1.1.1 Technical Specifications The input voltage to the 3G4010/LE4010 can be drawn from the UL/ULC Listed control panel or provided by an external UL/ULC Listed power supply rated for the application (external power-limited source). Note: The power supply must be Class 2, Power Limited. For residential applications a suitable power adaptor is model DSC ADP1310(W)-NAU or DSC ADP1320-NAU (for USA) and model DSC ADP1310(W)-NA (for Canada).
  • Page 8 1.1.1 Technical Specifications Weight (without battery): 900g / 3.2oz Simulated Telco Loop specifications (TIP/RING) On-Hook Voltage: 12Vdc Off-Hook Voltage (Maximum): 22Vdc Loop Current : 25mA Loop Resistance : 600 Ohms Alternate construction Dimensions (enclosure for 138mm x 257mm x 55mm / 5.4" x 8.8" x 2.2" 3G4010/LE4010): Weight (alternate construction enclosure 1300g / 2.8lbs...

  • Page 9: Identification Of Parts

    3G4010/LE4010 Installation Manual 1.2 Identification of Parts UA673 LE D1 LE D2 LE D3 LE D4 C ON3 tie wrap Part Part Metal Casing PC-Link Connector 3G/LTE Antenna Tamper Switch Antenna Mounting Hard- Terminal Blocks ware Battery Leads 4 Anchor Screw Holes (3mm) Cable Entry Antenna Connector Earth Ground Wire...

  • Page 10: Section 2: Installing The 3G4010/Le4010

    Section 2: Installing the 3G4010/LE4010 Section 2: Installing the 3G4010/LE4010 2.1 C24 Communications Enrollment The 3G4010/LE4010 requires enrollment with C24 Communications to operate. For more information, please visit www.connect24.com, contact C24 Communications customer service at 1-888-251-7458 (US) / 1-888- 955-5583 (Canada) or contact the central station to inquire if they are a C24 Communications Master Reseller. Note: Enrollment with C24 Communications should be performed before turning on the 3G4010/LE4010 unit.
  • Page 11 3G4010/LE4010 Installation Manual progress. The LEDs cycle from top to bottom and then bottom to top until the 3G4010/LE4010 connects to a carrier with a signal strength above 7 CSQ (minimum of bottom signal strength LED on solid). Yellow/Green Yellow/Green Blue (Top) (Bottom)
  • Page 12 2.1 C24 Communications Enrollment When the 3G4010/LE4010 sends a request to communicate to the next central station, the bottom signal strength LED begins flashing and turns on solid when it receives a communication back from the central sta- tion. Yellow/Green Yellow/Green Blue (Top)

  • Page 13: Section 3: Connecting The 3G4010/Le4010

    3G4010/LE4010 Installation Manual Section 3: Connecting the 3G4010/LE4010 (1) Earth Ground - This terminal must be connected to the Mains Earth, in order to comply with the Tele- communications Network Safety Standards (Overvoltage Protection Requirements). TIP (2) / RNG (3) External Telephone Line - These terminals must be connected directly to the incoming tele- phone line.

  • Page 14: Section 4: Status Leds

    Section 4: Status LEDs Section 4: Status LEDs 4.1 Operating Modes The 3G4010/LE4010 features two distinct operating modes: Normal Mode and Service Mode. The unit is in Normal Mode when the cover is on (tamper is in a restored state). The unit is in Service Mode when the cover is off (a cover tamper is present).
  • Page 15 3G4010/LE4010 Installation Manual Flashing C24 suppressed trouble Flashing C24 communication configuration trouble Radio/SIM trouble - radio or SIM unresponsive Receiver not available trouble Supervision trouble Cover tamper is open No trouble...

  • Page 16: Section 5: Operating Principles

    Section 5: Operating Principles Section 5: Operating Principles 5.1 Simulated Landline Mode The simulated landline provides the alarm control panel (with dialer interface) with a backup line in the event of PSTN line trouble. Note: The 3G4010/LE4010 must be programmed as a backup communicator for Simulated Landline mode to operate.

  • Page 17: Inputs

    3G4010/LE4010 Installation Manual If the panel is programmed for Contact ID format: The 3G4010/LE4010 sends the required Contact ID dual-tone handshake to the panel. After receiving the handshake, the control panel transmits an alarm message in Contact ID format. The 3G4010/LE4010 decodes and transforms the Contact ID digits into an IP packet and sends it to the central station receiver over the cellular network.

  • Page 18: Reporting Codes

    5.6 Reporting Codes OUTPUT 2: Cellular Module or Network Trouble - Output is normally high and switches to ground when the 3G4010/LE4010 cannot communicate with the network. OUTPUT 3: Power Supply or Battery Trouble - Output is normally high and switches to ground when a problem with the power source is detected.

  • Page 19: Swinger Shutdown

    3G4010/LE4010 Installation Manual 5.7 Swinger Shutdown To prevent "runaway" signals to the central station, the 3G4010/LE4010 is equipped with Swinger Shutdown which limits certain trouble events to a maximum of four reports every 24 hours. The condition restores and the counter resets at midnight. Swinger Shutdown applies to the following trouble conditions: System Tamper/Restore Low Battery Trouble/Restore TLM Trouble/Restore...

  • Page 20: Low Power Radio Shutdown

    5.10 Low Power Radio Shutdown After a successful update, the unit automatically restarts. Note: Several resets take place during a single Firmware update session. Note: The unit re-requests programming after a firmware update; the version number is updated and viewable via C24 Communications.

  • Page 21: Phone Number Call Direction

    3G4010/LE4010 Installation Manual The following SMS command and control operations are available: Arming Language Command Label (must not be case sensitive) English French Armement Spanish Armado Disarming Language Command Label (must not be case sensitive) English Disarm French Desarmement Spanish Desarmado Activate PGM Language Command Label (must not be case sensitive)

  • Page 22: C24 Communications Remote Programming

    5.13 C24 Communications Remote Programming 5.13 C24 Communications Remote Programming The inputs, outputs, and other features of the 3G4010/LE4010 can be remotely programmed through the C24 Communications website for fast and convenient installation using the Internet. Note: This programming option has not been investigated by UL.

  • Page 23: Section 6: Troubleshooting Guide

    3G4010/LE4010 Installation Manual Section 6: Troubleshooting Guide Powering up the 3G4010/LE4010 – When powering up the 3G4010/LE4010, always connect the battery (if used) first before connecting primary DC power from the control panel or transformer. Wiring Primary – R-1/T-1 of 3G4010/LE4010 to RING/TIP of control panel, DC power from control panel or DC transformer to DC input, backup battery.
  • Page 24 Section 6: Troubleshooting Guide # of Flashes Trouble Type Red Blue Trouble Notes Verify SIM card is activated. Ensure the antenna cable is plugged securely into the radio connector. If the SIM is active, connect a battery to the unit and test various locations for No Signal Strength good/excellent signal strength.
  • Page 25 3G4010/LE4010 Installation Manual General Troubles With Your System The control panel is displaying a Ensure T1 and R1 of the 3G4010/LE4010 are wired to the TIP and RING terminals of the telephone line trouble condition control panel. If the 3G4010/LE4010 is being used as the primary communicator, the blue light will always be OFF.
  • Page 26 Section 6: Troubleshooting Guide Trouble events can send a maximum of 4 troubles and restorals per day. Swinger Shutdown only affects signal transmissions, not the functionality of the Swinger Shutdown for 3G4010/LE4010 Troubles 3G4010/LE4010 lights or PGM outputs. Swinger shutdown is reset at midnight or upon a full power cycle of the 3G4010/LE4010. Test this product at least once a year.

  • Page 27: Le4010 Im Wiring Diagrams

    6.1 LE4010 IM Wiring Diagrams 6.1 LE4010 IM Wiring Diagrams Figure 12-1 Wiring Diagram...
  • Page 28 3G4010/LE4010 Installation Manual Figure 12-2 Telephone Connection CONTROL PANEL RJ-31X Incoming Phone line Handset Communicator RING T1 R1 Figure 12-3 Power Supply and Supervision Wiring Diagram Notes: 1. Program the zone/point as “Supervisory” type with keypad- CONTROL PANEL only announciation when in alarm. Do NOT use a zone/point ZONE TERMINALS that is normally used for 2-wire smoke detectors.
  • Page 29 6.1 LE4010 IM Wiring Diagrams The following wiring diagrams are examples of ULC Listed Fire Monitoring Installation connections. Figure 12-4 Wiring Diagram for Fire Alarm Control Unit (with dialler) and Cellular Transmitter (Passive Com- munication System) AUX Power 3G Cellular Fire Alarm 3G (HSPA) or (12V/700mA)
  • Page 30 3G4010/LE4010 Installation Manual Connect PGM4 output from the 3G4010/LE4010 (Trouble Conditions) to a zone input on the Sub- scriber Unit for supervision of the GSM Transmitter. 24hour Test Transmission over phone line (PSTN) and 3G4010/LE4010 must be enabled. Fire Alarm smust be sent over both communication channels. On the Subscribers’...
  • Page 31 6.1 LE4010 IM Wiring Diagrams 3G4010 O1O2 O3 O4+OC L1 L2 L3 L4 1 2 3 6 7 8 9 10 11 14 15 16 17 18 DC IN TIP RING T1 R1 ZONE Cellular Network Redundant Supervision Fire Alarm Relay Initiation PC1864...
  • Page 32 3G4010/LE4010 Installation Manual 3G4010 DC IN TIP RING ZONE Redundant Fire Alarm Initiation Phone Line Cellular Supervision Network Relay Supervision Relay PC1864 PC1864 PC1864 PC1864 Only Only PC1832 PC1832 Only Only RING RING AUX+ AUX+ BELL+ BELL+ PGM1 PGM1 PGM3 PGM3 EGND EGND...
  • Page 33 Software and any related Hardware) EULA grants You no rights to use such content. All rights not expressly granted and Digital Security Controls, a division of Tyco Safety Products Canada Ltd. under this EULA are reserved by DSC and its suppliers.
  • Page 34 6.1.7 Telephone Connection Requirements A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted Regulatory Information by the ACTA. A compliant telephone cord and modular plug is provided with this product.
  • Page 35 le produit est conforme aux spécifications techniques d'ISED Canada. Ceci n'implique Digital Security Controls’s liability for failure to repair the product under this pas que le produit ait été approuvé par Industrie Canada. warranty after a reasonable number of attempts will be limited to a replacement of the Le nombre équivalent de sonneries (REN) de cet appareil terminal est 0.0.
  • Page 36 The trademarks, logos, and service marks displayed on this document are registered in the United States [or other countries]. Any misuse of the trademarks is strictly prohibited and Tyco will aggressively enforce its intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever necessary. All trademarks not owned by Tyco are the property of their respective owners, and are used with permission or allowed under applicable laws.

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Le4010 v5.0

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