Troubleshooting - Samsung OfficeServ ITP-5112L User Manual

This section describes the problems that may occur while the phone is used and the
troubleshooting of the problems. Check the following cases before contacting a service
center.
Please, contact the service center for troubles not solved with the following solutions.
The phone is connected,
but the phone is not
booted.
The phone is booted,
but the phone does not
work.
When you pick up the
handset or press the
[Speaker] button, you
cannot hear the dial
tone.
Nothing is displayed on
the LCD screen while
the phone is used.
ITP-5112L IP phone User Guide
T R O U B L E S
T R O U B L E S
- Check if the cables are properly connected to
the phone.
▶ - Check if a power adapter suitable for the
phone(included in the package) is connected.
- Pull out the plug of the phone's power adapter
and plug in again after 10 seconds.
- When more than one device(phone or PC) has
the same IP address, 'IP conflict' is displayed
on the screen of the phone. Contact the
▶
system operator.
- When more than one phone has the same ID,
'IP conflict' is, also, displayed on the screen of
the phone. Contact the system operator.
- Check if the power adapter and various cables
are properly connected to the phone.
- Check if the network environment such as IP
address of the phone is properly configured.
(See 'navigation menu'
▶ '8. network info'.)
- With the 'ping' command in the computer
connected to the phone, check if the IP
address of the phone is available. If the
address is duplicated, contact the system
operator to get a new, available IP address for
the phone.
Check if the phone line is properly connected to
▶ the phone line connection port of the phone.
(See the 'Installing the Phone' of 'BEFORE
USE' in this Guide).
© SAMSUNG Electronics Co., Ltd.
H O O T I N G
H O O T I N G
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