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Speed Dial Numbers
A library of speed dial numbers may be allocated as needed. Maximum numbers per system
is:
'S' and 'M' = 2000
'L' = 2500
The system list can have up to 500 or 950 numbers, depending on how your system is
programmed. Each station can have up to 50 numbers. Speed dial numbers are assigned in
blocks of 10. Each speed dial number may contain up to 24 digits.
Speed Dial by Directory
The system allows the user to look up a speed dial number, using the name allocated to it,
and place the call. There are three speed dial selections: personal, system and station. This
feature requires a display keyset.
Station Hunt Groups
System programming allows a number of station hunt groups to be assigned. The maximum
number of groups depends on the system version as follows:
'S' and 'M' = 40
'L' = 80
One of three ring patterns—sequential, distributed and unconditional—is available for each
group. Each unconditional group may contain a maximum of 32 stations and each sequential
and distributed group may contain a maximum of 48 stations. A station may be assigned to
more than one group. Each station group has its own recall timer for calls transferred to that
group.
Station Message Detail Recording (SMDR)
The system provides records of calls made, received and transferred. Connecting a
customer-provided printer or call accounting system will allow collection of these records.
Each call record provides the following details: station number, outside line number, start
date, start time, duration of call, digits dialled (maximum 18), an account code if entered, CLI
and name. The system may print a header followed by 50 call records per page or send
continuous records with no header for use with a call accounting machine. See the sample
printouts at the end of this manual.
The SMDR format contains many options that allow it to be customised for a company's
individual needs. Print options include incoming calls, outgoing calls, in and out of group
status, change in DND status and authorisation codes.
SVMi-8 / SVMi-16—Integrated Voice Mail
The OfficeServ500 can be connected to Samsung's proprietary SVMi-8 or SVMi-16
integrated Voice Mail and Auto Attendant system. SVMi-8 provides four or eight ports of voice
processing (expandable from four to eight ports). SVMi-16 provides 16 ports. Both systems
support features such as one-touch Call Record, Answering Machine Emulation and Voice
Mailbox Administration with interactive keyset displays. Ask your dealer for information on
SVMi-8/16.
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