Troubleshooting - Samsung HT-DM550 Instruction Manual

Troubleshooting

Problem
•
Is the disc installed with the label side facing up?
The disc tray does not
•
Is the power cord plugged securely into the power outlet?
open.
•
Turn off the power to the unit by pressing the Power (
and turn it back on.
•
Check the region number of the DVD.
•
Disc does not play. DVD discs purchased abroad may not be playable.
•
This player cannot play CD-ROMs, DVD-ROMs, etc.
•
Check the rating level of the DVD.
Playback does not start
•
Check whether the disc has any scratch marks or is deformed?
immediately when the
Play/Pause button is pressed.
•
No sound is heard during high-speed playback, slow playback,
and step motion playback modes.
•
Are the speakers properly connected? Is the speaker Setup
No sound is produced.
correctly customized?
•
Is the disc severely damaged?
The disc may be dirty. Wipe off fingerprints or dirt.
Sound can be heard only
•
When listening to a CD or radio, sound is output to the front
from a few speakers and speakers only (L/R). Select the "PRO LOGIC" option by pressing
the Pro Logic button on the remote control unit to use all six
not all six.
speakers.
•
Check whether your DVD disc is 5.1 CH compatible.
•
Was the player moved suddenly from a cold pace to a warm one?
Picture does not appear; sound
When condensation forms inside the player, remove the disc
is not produced; the disc tray
and let the player stand for 1 or 2 hours with the power on. (You
opens 2-5 seconds later.
can use the player after the condensation disappears.)
Sound quality is
•
Are the speaker cables loose?
irregular.
•
Is there any dirt or debris at the end of the speaker connector?
Dolby Digital 5.1 Channel
•
Does the disc being played show the "Dolby Digital 5.1CH" mark ?
Surround Sound is not
5.1-channel sound is reproduced only if the disc is recorded with
5.1 channel sound.
being reproduced.
•
Is the DVD player connected to the proper speakers?
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Check
) button
Problem
•
Is the TV power turned on?
•
Are the video cables properly connected?
• The disc revolves but no
•
Is it the player in PAUSE mode?
picture appears.
•
Is your TV's video format (NTSC/PAL) set correctly?
Press the NTSC/PAL button once again to change the current selection.
• Picture shows interference
•
Is there any dirt on the disc, or is the disc damaged?
and quality is poor.
•
It may not be possible to play some DVD discs due to poor manufacture.
•
When a dark scene changes to a bright scene during playback, the
screen may flicker vertically. Some disturbance is normal.
•
Is the remote control being used within the appropriate distance
Remote control unit does
and angle of operation for the unit?
•
Are there any obstacles between the remote control unit and the
not operate.
remote control sensor?
•
Are the batteries dead? Is it time to replace the batteries with new ones?
Audio or subtitle language
•
The audio or subtitle language features does not operate with
does not operate.
DVDs that do not include multiple audio or subtitle languages.
•
Is the remote control being used within the appropriate distance
The Menu button is
and angle of operation for the unit?
pressed but the Menu
•
Are the batteries dead?
screen does not appear.
•
Does tje disc have a Menu?
•
You can play 16:9 wide DVDs in 16:9 WIDE mode, 4:3 LETTER
The screen ratio cannot
BOX mode or 4:3 PAN-SCAN mode; but 4:3 encoded DVDs only
be changed.
show in 4:3 ratio. Refer to the DVD disc jacket and then select the
appropriate function.
The desired radio station
•
Is the antenna installed properly?
cannot be tuned in.
•
When the antenna's input signal is weak, install an external FM
antenna in an area with good reception quality.
The system is •
While the player is in the stop mode, hold the Stop (
down on the main unit for over 5 seconds."INITIAL" appears on the
malfunctioning (the
display and all settings will return to the Factory Preset condition.
system does not work or
The RESET function erases all settings; do not use this
no sound).
function unless necessary.
Check
) button
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