Troubleshooting: Before Contacting Service Personnel - Samsung Series 9 User Manual

Troubleshooting: Before Contacting Service Personnel

No sound or picture
Normal picture but no sound
Screen is black and power
indicator light blinks steadily
No picture or black and white
picture
Sound and picture interference
Blurred or snowy picture,
distorted sound
Remote control malfunctions
'Check signal cable.' message is
displayed
On PC mode, 'Not Supported
Mode.' message is displayed
The damaged picture appears in
the corner of the screen
The 'Resets all settings to
the default values.' message
appears.
You may see small particles if
you look closely at the edge of
the bezel surrounding the TV
screen.
The TFT LCD panel uses a panel consisting of sub pixels (6 220 800) which require sophisticated technology to produce.
However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
• Check that the mains lead has been connected to a wall socket.
• Check that you have pressed the button on your set.
• Check the picture contrast and brightness settings.
• Check the volume.
• Check the volume.
• Check whether the MUTE M button has been pressed on the remote control.
• Check the "Select Speaker" settings.
• On your computer check; Power, Signal Cable.
• The TV is using its power management system.
• Move the computer's mouse or press any key on the keyboard.
• Adjust the colour settings.
• Check that the broadcast system selected is correct.
• Try to identify the electrical appliance that is affecting the set and move it further away.
• Plug your set into a different mains socket.
• Check the direction, location and connections of your aerial.
• This interference is often due to the use of an indoor aerial.
• Replace the remote control batteries.
• Clean the upper edge of the remote control (transmission window).
• Check the battery terminals.
• Check that the signal cable is firmly connected to the PC or video sources.
• Check that the PC or video sources are turned on.
• Check the maximum resolution and the frequency of the video adaptor.
• Compare these values with the data in the Display Modes.
If "Just Scan" is selected in some external devices, the damaged picture may appear in the
corner of the screen. This symptom is caused by external devices, not TV.
This appears when you press and hold the EXIT button for a while. The product settings are
reset to the factory defaults.
This is part of the product's design and is not a defect.
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