Table of Contents
Advertisement
78
Troubleshooting
Network
Symptoms
BD-LIVE feature does not
work.
Streaming video services
(such as YouTube™, etc.)
are often stop or "buff er"
during playback.
Shared folder or fi les from
your PC or a media server
are not displayed on the
[My Media] menu.
Cannot connect the player
to the access point or
wireless LAN router.
Access point is not
displayed on the "Access
6
point name" list.
Customer Support
You can update the unit using the latest software to enhance the products operation and/or
add new features. To obtain the latest software for this unit (if updates have been made), please
visit http://lgservice.com or contact LG Electronics customer care centre.
Cause & Solution
•
The connected USB storage may not have enough space.
Connect the USB storage with at least 1GB free space.
•
Ensure that the unit is correctly connected to the local area
network and can access the internet (see pages 20-25).
•
Your broadband speed may not fast enough to use the BD-
Live features. Contact your Internet Service Provider (ISP) and
increase the broadband speed is recommended.
•
The [BD-LIVE connection] option in the [Setup] menu is set
to [Prohibited]. Set the option to [Permitted].
•
Your broadband service speed may not be fast enough to
stream video services. Contact your Internet Service Provider
(ISP) and increase the broadband speed is recommended.
•
The fi rewall or anti-virus software on your media server is
running. Turn off the fi rewall or anti-virus software running
on your PC or media server.
•
The unit is not connected to the local area network that your
PC or the media server are connected.
•
The wireless communication may be interrupted from
household devices that are using radio frequencies. Move
the player away from them.
•
The access point or wireless LAN router may not broadcast
its SSID. Set your access point to broadcast its SSID through
your computer.
Advertisement
Table of Contents
