Frequently asked questions
Q: Will my thermostat still work if I lose my Wi-Fi connection?
A: Yes, the thermostat will operate your heating and/or cooling system with or without
Q: How do I find the password to my router?
A: Contact the manufacturer of the router or check the router documentation.
Q:Why isn't my thermostat connecting to my Wi-Fi router even though it is very
close to the thermostat?
A: Verify that the password entered for the Wi-Fi router is correct.
Q: My thermostat is unable to register to the Total Connect Comfort website.
A: Verify that the thermostat is correctly enrolled on your homeWi-Fi network. At
SETIINGS > Wi-Fi Setup, check for the Wi-Fi-signal strength icon. Verify that the
Wi-Fi router has a good internet connection. On your computer, verify that you can
open the site at mytotalconnectcomfort.com If you cannot open the site, switch off
the internet modem for a few seconds, then power it back on.
Q: I registered on the Total Connect Comfort website but was unable to login
using my new account.
A: Check your email and ensure that you received an activation email. Follow the
instructions to activate your account and then login to the website.
Q: I have signed up on Total Connect Comfort website and have not received a
A: Check for the email in your Junk or Deleted folder.
a way to extend the signal strength?
standard routers can be set up to be a repeater. You can also purchase and
a Wi-Fi repeater.
For more FAQs, see wifithermostat.com